Melissa (Missy) Anne Jackson
Lafayette,TN
Summary
Compassionate professional known for excellent communication and interpersonal skills. Experienced in managing front of the house operation and customer service in fast-paced environments. Ready to leverage problem-solving abilities to enhance customer satisfaction and drive business success. Results-driven sales associate with a proven track record in customer relationship management. Skilled in developing targeted marketing strategies and delivering exceptional service, driving increased brand visibility and customer engagement.
Overview
16
16
years of professional experience
Work History
Brighton Specialist/Sales Associate
The Trendy Trunk
05.2021 - Current
Develop targeted marketing strategies to increase brand visibility and customer engagement. Collaborate with Brighton company representative to select and order merchandise, ensuring alignment with customer preferences. Deliver exceptional customer service to enhance shopping experience and drive sales.
Manager/Head Hostess
The Chocolate Covered Strawberry Cafe
03.2013 - 02.2021
Managed front of house duties and personnel in a busy restaurant. Handled customer service for in-house customers and phone inquiries. Booked all reservations for special events and coordinated the events of the day. Also, worked as a full-time hostess. Resolved any customer service problems or issues.
Work From Home Customer Order Associate
HSN (Home Shopping Network)
05.2010 - 09.2012
Answered a large volume of customer order calls in a queue and navigated various computer programs in a structured work from home environment. Provided excellent customer service to phone customers while suggestive selling and promoting HSN credit cards.
Education
Bachelor of Science - BS in Public Relations
Middle Tennessee State University (MTSU)
Murfreesboro, TN06-1983
Associate of Arts - Interior Design
Watkins Institute
Nashville1979
Associate of Arts - General Studies
Volunteer State Community College
Gallatin, TN1977
High School Diploma
Gallatin High School
Gallatin, TN06-1975
Skills
* Compassionate with excellent interpersonal skills
* Customer relationship management
* Team leadership
* Communication skills, both verbal and written
* Problem solving
Timeline
Brighton Specialist/Sales Associate
The Trendy Trunk
05.2021 - Current
Manager/Head Hostess
The Chocolate Covered Strawberry Cafe
03.2013 - 02.2021
Work From Home Customer Order Associate
HSN (Home Shopping Network)
05.2010 - 09.2012
Bachelor of Science - BS in Public Relations
Middle Tennessee State University (MTSU)
Associate of Arts - Interior Design
Watkins Institute
Associate of Arts - General Studies
Volunteer State Community College
High School Diploma
Gallatin High School