Melissa .P. Layton

• Operated warehouse equipment to move inventory safely and accurately.
• Maintained cleanliness and orderliness of work area and storage spaces.
• Selected and organized products for efficient order fulfillment.
• Prepared products for packaging and shipping according to company specifications.
• Used handheld scanners to key in data for packages.
• Ensured that all safety protocols were followed while operating material handling equipment.
• Reported any discrepancies with order fulfillment immediately to supervisor and manager.
• Recorded item numbers and quantities picked on pick sheets or computer terminals.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Packaged orders securely for shipment to ensure safe delivery.
• Assisted in training new employees on operational procedures and safety guidelines.
• Attended company safety meetings to maintain knowledge of new and important information.

Greeted customers upon entrance and handled all cash and credit transactions.

• Verified invoices against delivered merchandise to check shipment accuracy.
• Assessed floor displays to determine which merchandise required restocking.
• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
• Updated signage to reflect current prices and help promote target merchandise.
• Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Troubleshoot and resolved issues with cash registers, card scanners and printers.
• Counted cash drawer before opening store doors to determine if currency and coin should be added.
• Trained new employees on company customer service policies and service level standards.
• Assisted customers with store and product complaints.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
• Effectively communicated with all levels of staff and management.
• Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.