Alex Jones
Sidney,OH
Summary
Results-driven professional with a strong background in customer service and a passion for technology. Leveraging over 3 years of experience in Office Management & Supervision, I have honed my skills in customer support, multi-tasking, and relationship-building. Additionally, my hands-on experience assisting friends and family with their technology issues has cultivated a deep understanding of user needs and preferences. Adept at computer assembly, hardware and software troubleshooting, and home networking, I bring a unique blend of technical expertise and interpersonal skills to drive positive outcomes. Eager to thrive in a highly independent work environment while embracing the opportunity to work with dynamic and evolving technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager & Local Sort Supervisor
United Parcel Services, UPS
05.2020 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled open customer cases on Customer Engagement Center (CSC) using knowledge base articles, allowing 80% of customer issues to be resolved in under 1 hour.
- Implemented regular performance evaluations for staff members, providing constructive feedback and opportunities for professional growth.
Delivery Driver
Papa Johns
06.2018 - 05.2020
- Delivered packages to customer doorsteps and business offices.
- Completed up to 15 on-time deliveries per night by choosing best and most efficient routes.
- Provided friendly and professional customer service, which ensured welcoming experiences for customers.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Shrink Wrapper and Detailer
KB Yachts
09.2016 - 06.2018
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Earned reputation for reliability by consistently arriving at job sites punctually and completing work within agreed-upon time-frame.
- Maintained clean and organized work environment, ensuring that 100% of tools and supplies were stored correctly when not in use.
Education
High School Diploma -
Fairlawn High School
Sidney, OH06.2014
No Degree - Computer Information Technologies
Upper Valley Career Center
Piqua, OH06.2014
Skills
- Customer Service
- Organizational Skills
- Computer Assembly
- Computer Troubleshooting
- Clean Driving Record
- Effective multi-tasking
- Independent worker
- IP Networking Basics
Certification
CompTIA A+
Timeline
Office Manager & Local Sort Supervisor
United Parcel Services, UPS
05.2020 - Current
Delivery Driver
Papa Johns
06.2018 - 05.2020
Shrink Wrapper and Detailer
KB Yachts
09.2016 - 06.2018
High School Diploma -
Fairlawn High School
No Degree - Computer Information Technologies
Upper Valley Career Center
CompTIA A+
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