Dustin Klotz
Hart,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Several years of experience in utilizing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.
Seeking a career change to achieve my full potential and make a difference in a successful company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Local Sort Supervisor
UPS
Ludington, MI
11.2024 - Current
- Oversees daily operational workflow to ensure tasks are completed efficiently and deadlines are consistently met, optimizing productivity and team coordination.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Consistently met daily company performance targets and accurately recorded key metrics in the company’s software system to ensure data integrity and operational efficiency.
- Identified and resolved driver-related issues to improve efficiency and minimize downtime.
- Developed strategic operational improvements to streamline workflows and enhance overall performance.
Farmer
Klotz Farms
Hart, MI
03.2017 - Current
- Assisted in crop production by performing tasks such as planting, cultivating, and harvesting using specialized machinery.
- Collaborated with farm management to develop effective strategies for resource allocation during planting and harvesting seasons.
- Operated forklifts to shift large containers of materials and crops ready for sale.
- Applied pesticides, herbicides, and fungicides to crops to enhance growth.
- Loaded agricultural products into trucks to deliver products to markets or storage facilities.
Insurance Sales Agent
Farm Bureau Insurance Of Michigan
Hart, MI
01.2020 - 09.2024
- Scheduled meetings with prospective clients to discuss available products and services
- Developed relationships with new clients through cold calling and referrals from existing customers
- Resolved customer complaints in a timely manner to maintain high satisfaction levels
- Assisted in managing daily office operations, ensuring efficient workflow, policy processing, and customer service in a fast-paced insurance environment.
- Ensured compliance with regulatory requirements and industry standards
- Coached, mentored and trained team members in order to improve their job performance
- Provided leadership during times of organizational change or crisis situations.
Education
Associate of Arts -
Muskegon Community College
Muskegon, MI12-2024
Skills
- Relationship building
- Operation monitoring
- Customer service
- Time management
- Organizational skills
- Strategic planning
- Reliability
- Staff management
- Problem-solving
- Decision-making
Certification
- Licensed Property & Casualty Producer/Solicitor - 2020-2025
- Licensed Life & Health Producer/Solicitor - 2020-2025
References
References available upon request.
Timeline
Local Sort Supervisor
UPS
11.2024 - Current
Insurance Sales Agent
Farm Bureau Insurance Of Michigan
01.2020 - 09.2024
Farmer
Klotz Farms
03.2017 - Current
Associate of Arts -
Muskegon Community College
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