Melissa Raley
Visalia,CA
Summary
Results-oriented Hospitality Leader with over 10 years in fine dining, upscale, and high-volume restaurant environments. Expertise in restaurant operations, team leadership, and service recovery, ensuring high standards and operational consistency. Skilled in developing staff and fostering positive guest experiences through effective communication and hands-on leadership.
Overview
1
1
Certification
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Manager
The Hoxton
Los Angeles, CA
05.2026 - 09.2026
- Lead and motivate staff to deliver efficient, friendly, and consistent guest service.
- Coordinate daily activities across food and beverage departments to support smooth, efficient operations.
- Managed purchasing and inventory to ensure proper storage of food and beverage products.
- Created employee schedules to ensure optimal staffing during high-volume periods.
- Maintain compliance with health, sanitation, and workplace safety requirements.
- Monitored guest feedback and sales results to enhance operational performance.
Supervisor
Marco Polo Trattoria
Los Angeles, CA
08.2025 - 04.2026
- Supervised restaurant staff and coordinated daily responsibilities to uphold service standards and enhance guest satisfaction.
- Monitored food quality, cleanliness, restaurant presentation, and overall guest experience.
- Trained new employees and coached existing team members to strengthen performance and consistency.
- Prepared staff schedules and managed attendance, breaks, and day-to-day service needs.
- Resolved guest complaints and service issues promptly, ensuring positive dining experiences.
- Monitored inventory, supplies, sales, and cash handling to ensure efficient restaurant operations.
Lead Server
Marco Polo Trattoria
Los Angeles, CA
11.2021 - 08.2025
- Delivered elevated guest experiences in a fast-paced dining environment.
- Fostered guest relationships that drove repeat business and increased positive reviews.
- Trained and mentored new team members to support seamless service execution.
- Enhanced sales performance through strategic menu and beverage recommendations.
Assistant Manager
Pearl 6101
San Francisco, CA
08.2018 - 10.2021
- Managed hiring, onboarding, training, and performance development of staff.
- Managed hiring, onboarding, and training of staff to enhance team capabilities.
- Created weekly schedules to optimize labor costs while meeting service demands.
- Led pre-shift meetings and reinforced service standards and accountability.
- Led pre-shift meetings to ensure adherence to service standards and accountability.
- Maintained inventory controls and assisted with ordering procedures.
Lead Server
Pearl 6101
San Francisco, CA
06.2018 - 10.2021
- Supported shift supervision and upheld daily operational standards to ensure seamless service delivery.
- Resolved guest concerns professionally to maintain guest satisfaction.
- Assisted with hiring and training initiatives to develop a skilled and efficient team.
- Resolved guest concerns professionally to enhance satisfaction and foster repeat business.
Lead Server
Spruce (Michelin-Starred Restaurant)
San Francisco, CA
05.2021 - 09.2021
- Delivered fine dining service in a Michelin-starred environment.
- Aided management in overseeing staff performance with team supervision and service execution.
- Enhanced sales through strategic wine and menu recommendations.
- Upheld professionalism and composure during peak service hours.
Lead Server
Bar Agricole
San Francisco, CA
07.2017 - 05.2018
- Maintained high-level service standards in a James Beard Award-winning restaurant.
- Coordinated staff training and shift schedules to ensure smooth service operations.
- Executed beverage program with expertise in cocktails and wine to enhance guest experience.
Fiber Optic Foreman
CVIN Fiber Optics Inc.
Fresno, CA
07.2012 - 04.2015
- Managed hiring, training, and promotions to build skilled installation teams.
- Supervised installation crews and daily field operations.
- Ensured compliance with safety regulations to uphold operational standards.
- Oversaw inventory control and project cost management to maintain budget integrity.
Lead Server
Trou Normand / Bar Agricole
San Francisco, CA
Server
Boulettes Larder
San Francisco, CA
Server & Hostess
Pinot Wine Bar & Bistro
Fresno, CA
Education
Certificate - Nursing Assistant
CBD College
Los Angeles, CA 05.2023 - 10.2023
High School Diploma -
Sanger High School
Sanger 05.2004 - 08.2007
Skills
- Restaurant Operations
- Fine Dining & High-Volume Service
- POS Systems
- Revenue management
- Revenue optimization
- Inventory & Purchasing
- Inventory control
- Scheduling & Labor Management
- Hiring, Training & Onboarding
- Team Leadership & Staff Development
- Guest Relations & Service Recovery
- Conflict Resolution
- SOP Implementation
- Performance evaluations
- Event management
Personal Information
Title: Hospitality & Restaurant Operations Leader
Certification
ServSafe Alcohol & Food Handler Certified
LEADERSHIP VALUE
Title: Hospitality & Restaurant Operations Leader
Timeline
Manager
The Hoxton
05.2026 - 09.2026
Supervisor
Marco Polo Trattoria
08.2025 - 04.2026
Certificate - Nursing Assistant
CBD College
05.2023 - 10.2023
Lead Server
Marco Polo Trattoria
11.2021 - 08.2025
Lead Server
Spruce (Michelin-Starred Restaurant)
05.2021 - 09.2021
Assistant Manager
Pearl 6101
08.2018 - 10.2021
Lead Server
Pearl 6101
06.2018 - 10.2021
Lead Server
Bar Agricole
07.2017 - 05.2018
Fiber Optic Foreman
CVIN Fiber Optics Inc.
07.2012 - 04.2015
High School Diploma -
Sanger High School
05.2004 - 08.2007
Server & Hostess
Pinot Wine Bar & Bistro
Server
Boulettes Larder
Lead Server
Trou Normand / Bar Agricole