Melissa R Grundhoefer
Daphne,AL
Summary
Personable Customer Service Professional offering experience in public services with empathetic and compassionate care. Smoothly uncovers and solves challenges while promoting companies and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving success.
Overview
9
9
years of professional experience
Work History
Scan Price Coordinator
Publix
Spanish Fort, AL
04.2022 - Current
- Responsible for maintaining accurate pricing of products, updating price tags, and ensuring prices are correct both in the store and in the point of sale system.
- Prepare and ensure that weekly ads are displayed correctly and in a timely manner.
- Improved data accuracy by regularly auditing the pricing database and rectifying any errors found.
Member Service Representative
Navy Federal Credit Union
Pensacola, Fl
12.2019 - 03.2022
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes
- Opened various accounts for members based on needs and preferences of the member
Customer Service Representative, Grocery Clerk
Publix
07.2018 - 02.2020
- Maintained exceptional service levels throughout shift while handling cash and card transactions with customers
- Ensured shelves were properly stocked with product, while engaging with customers.
- Answered customer questions regarding products and services our store provides.
Direct Care Assistant
Northwest Community Services
Marshall, MO
06.2016 - 04.2018
- Documented using data entry and assisted patients with daily activities
- Kept clients engaged in socials networks and communities while evaluating their progress and providing support
- Helped to organize client's schedule and plan appointments
Skills
- Efficient in time management, planning, calculations and documentation
- Well versed in problem solving and customer service
- Proficient in communication, and strong verbal skills
- Able to grasp and understand new concepts
- Positive, professional and easily adapts to change
- Strong interpersonal skills
- Demonstrates empathy while ensuring task completion
References
John Griffin (850) 585-6808. Navy Federal Mentor
Lauren Landsgaard (251) 422-0185. Navy Federal Supervisor
Derek McDiarmid (850) 530-2228. Publix Assistant Store Manager
Timeline
Scan Price Coordinator
Publix
04.2022 - Current
Member Service Representative
Navy Federal Credit Union
12.2019 - 03.2022
Customer Service Representative, Grocery Clerk
Publix
07.2018 - 02.2020
Direct Care Assistant
Northwest Community Services
06.2016 - 04.2018