Melissa D. Roberts
Amarillo,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Advisor
Texas Health and Human Services
01.2026 - Current
- Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
- Read, understand, apply, and explain detailed regulations and policies.
- Perform basic arithmetic functions.
- Manage time efficiently by establishing priorities in accordance with importance of deadlines.
- Establish and maintain effective work relationships with others.
- Ability to communicate effectively both verbally and in writing.
- Follow written and oral directions and instructions.
- Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
Safe House Advocate/PRN
Family Support Services
07.2024 - Current
- Engages in Case management as needed.
- Responds to hotline calls to aid DV victims.
- Listens attentively to clients and documents conversations accurately.
- Creates a safe and comfortable environment for individuals in vulnerable situations.
- Demonstrates a willingness to assist with various tasks promptly and effectively.
Inside Sales Representative
Building Materials & Construction (BMC)
10.2019 - 01.2026
- Prepare and submit sales contracts for orders.
- Plan, schedule, or coordinate construction project activities to meet deadlines.
- Maintain customer records, using automated systems.
- Answer customers' questions about products, prices, availability, or credit terms.
- Receive and count stock items and record data manually or on computer.
Processor I
AIG
03.2019 - 10.2019
- Prepare insurance claim forms or related documents and review them for completeness.
- Transmit claims for payment or further investigation.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
Administrative Assistant
Upbring Foster in Texas
09.2018 - 03.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Admit and discharge children that come and go from the clinic.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
Administrator
Southern Shingles
08.2014 - 07.2018
- Analyze employment-related data and prepare required reports.
- Use computers for various applications, such as database management or word processing.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Train and assist staff with computer usage.
Education
MAS - Crisis Prevention
Wayland Baptist
01-2025
BAS - Human Services
Wayland Baptist
01-2024
AAS - Psychology
Amarillo College
01-2021
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Strategic planning
- Problem-solving
- Training and mentoring
- Conflict resolution
- Decision-making
- Data interpretation
- Client engagement
- Compliance requirements
- Research
- Student development
- Group facilitation
- Customer service
- Active listening
- Product knowledge
- Client relationship management
- Goal setting
- Risk assessment
- Sales strategy
- Project management
- Emotional intelligence
- Market research
- Performance analysis
- Regulatory compliance
- Empathy and understanding
- Solution-oriented approach
- Teamwork and collaboration
- Interpersonal communication
- Excellent communication
- Organizational skills
- Attention to detail
- Multitasking
- Staff supervision
- Task prioritization
- Conflict management
- Crisis intervention strategies
- Policy and procedure improvements
- Emotional support
- Suicide prevention
Certification
- Title IX
- Psychological First AID
- Trauma Informed Care
- TABC License
- Tiers
- Microsoft word
- Microsoft Excel
- Teams
- PowerPoint
Timeline
Advisor
Texas Health and Human Services
01.2026 - Current
Safe House Advocate/PRN
Family Support Services
07.2024 - Current
Inside Sales Representative
Building Materials & Construction (BMC)
10.2019 - 01.2026
Processor I
AIG
03.2019 - 10.2019
Administrative Assistant
Upbring Foster in Texas
09.2018 - 03.2019
Administrator
Southern Shingles
08.2014 - 07.2018
BAS - Human Services
Wayland Baptist
AAS - Psychology
Amarillo College
MAS - Crisis Prevention
Wayland Baptist