Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Sanches

Summary

Versatile and dedicated professional with comprehensive experience in child care, customer service, and guest relations. Demonstrated expertise in creating nurturing environments for children, complemented by a strong ability to manage transactions with precision and enhance guest experiences in fast-paced settings. Recognized for exceptional multitasking abilities, keen attention to detail, and a proactive approach to anticipating and addressing individual needs. Adept at fostering relationships built on trust, communication, and empathy, consistently ensuring satisfaction and safety in every interaction.

Overview

5
5
years of professional experience

Work History

Professional Nanny

Benoit Family
06.2022 - 10.2023
  • Provided full-time childcare for 4 children, from a newborn to a 9 year old, ensuring a safe, nurturing, and stimulating environment conducive to their intellectual and emotional growth.
  • Organized and engaged in educational and recreational activities, including reading, arts and crafts, and outdoor play, enhancing early childhood development.
  • Managed daily schedules and routines, ensuring consistent adherence to nap times, meal schedules, and other household structures.
  • Assisted with homework, school projects, and online classes, leading to improved academic performance.
  • Coordinated and transported children to and from school, extracurricular activities, playdates, and medical appointments.
  • Assisted with light housekeeping tasks, including children's laundry, tidying up play areas, and organizing children's belongings.

Family Nanny

Keute Family
07.2021 - 06.2022


  • Offered dedicated and compassionate care to one 7-year-old beautiful girl with special needs and her two siblings ages 3 and 5.
  • Collaborated closely with parents, therapists, and medical professionals to align on care strategies and ensure consistency in routines and interventions.
  • Prepared healthy meals and snacks, catering to specific dietary needs and restrictions.
  • Collaborated with parents to ensure consistent communication regarding children's progress, behavioral updates, and any concerns.
  • Administered first aid and medication as needed, ensuring the safety and well-being of the children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Hostess

Brookwood Grill
06.2019 - 07.2021
  • Warmly greeted and welcomed guests upon their arrival, ensuring immediate attention and setting the tone for an exceptional dining experience.
  • Assisted with maintaining the overall cleanliness and ambiance of the reception area, ensuring it was always inviting and well-organized.
  • Handled guest inquiries, concerns, and feedback with professionalism and tact, often resolving potential issues before they escalated.
  • Maintained a comprehensive knowledge of menu items, daily specials, and restaurant promotions to provide accurate information and recommendations to guests.
  • Collaborated with management to coordinate and execute special events and large party reservations.
  • Managed a multi-line telephone system, fielding calls and ensuring messages reached the appropriate parties promptly.
  • Assisted in training new staff, sharing best practices and ensuring consistency in guest experience.

Cashier

Fu Express
09.2018 - 06.2019
  • Processed sales transactions for a high-volume store, accurately handling cash, credit/debit cards, and other forms of payment.
  • Maintained a 99.5% accuracy rate in cash handling, ensuring that the drawer balanced at the end of each shift.
  • Assisted an average of 200 of customers daily, providing swift and friendly service.
  • Utilized "Square", efficiently processing transactions and addressing any technical issues.
  • Managed returns and exchanges, ensuring customer satisfaction while adhering to company policies.
  • Maintained a clean and orderly checkout area, restocking supplies as needed and ensuring pricing materials were correctly displayed.
  • Collaborated with the customer service team to address and resolve customer inquiries and complaints, resulting in a [X%] increase in customer satisfaction ratings.
  • Assisted with inventory management, helping with stock takes, labeling merchandise, and arranging promotional displays.

Education

Associate of Business Administration - Business Management

Georgia State University
Atlanta, GA
05.2026

High School Diploma -

Centennial High School
Roswell, GA
05.2022

Skills

  • Positive Reinforcement Methods
  • Basic Clerical Knowledge
  • Event and Activity Planning
  • Social Integration
  • Multitasking
  • Customer Service
  • Communication
  • Team Collaboration
  • Problem-Solving

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Professional Nanny

Benoit Family
06.2022 - 10.2023

Family Nanny

Keute Family
07.2021 - 06.2022

Hostess

Brookwood Grill
06.2019 - 07.2021

Cashier

Fu Express
09.2018 - 06.2019

Associate of Business Administration - Business Management

Georgia State University

High School Diploma -

Centennial High School

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Melissa Sanches