Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melita Dedic

Urbandale ,IA

Summary

Detail-oriented Support Assistant with 10 years of experience executing awide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Department Support Assistant

MercyOne Medical Center - West Des Moines
05.2015 - Current
  • Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
  • Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
  • Created, prepared, and delivered reports to various departments.
  • Prepared employee schedules for maximum coverage during key hours.

Personal Banker

Luana Savings Bank
10.2013 - 05.2015
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Assistant Branch Manager

First Bank
06.2008 - 07.2013
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Cashier

HyVee Foods
02.2001 - 05.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Hauptschule Schwanenstadt
Schwanenstadt Austria
07.1995

Skills

  • Safe Handling Standards
  • Team Cooperation
  • Bilingual
  • Communication
  • Problem Solving
  • Safe Work Practices

Certification

  • CNA - Certified Nurse Assistant
  • Mandatory Child Abuse Reporter
  • Mandatory Adult Abuse Reporter
  • Certified Cardiopulmonary resuscitation

Languages

Bosnian
Native or Bilingual

Timeline

Department Support Assistant

MercyOne Medical Center - West Des Moines
05.2015 - Current

Personal Banker

Luana Savings Bank
10.2013 - 05.2015

Assistant Branch Manager

First Bank
06.2008 - 07.2013

Cashier

HyVee Foods
02.2001 - 05.2008

High School Diploma -

Hauptschule Schwanenstadt

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Melita Dedic