Meliza Torriente
Lehigh Acres,FL
Summary
Proven expertise in enhancing cleanliness and guest satisfaction, demonstrated during tenure at Guest Services. Skilled in leveraging deep cleaning expertise and exceptional customer service to achieve superior results. Excelled in teamwork and complex problem-solving, significantly improving operational efficiency. Adept at ensuring health and safety compliance, showcasing a commitment to excellence in every task.
Overview
5
5
years of professional experience
Work History
Housekeeper
Guest Services
03.2024 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Financial Aid Office Assistant
South Florida Institute of Technology
01.2019 - 02.2024
- Coordinated closely with other departments on campus to provide seamless support for students seeking financial assistance.
- Expedited scholarship disbursement processes by efficiently coordinating between internal stakeholders and external fund providers.
- Simplified complex financial aid information for students, enabling them to make informed decisions.
- Assisted families in understanding available loan options, empowering them to make better-informed decisions about borrowing.
- Analyzed trends in financial aid applications to identify areas for process improvement or outreach efforts.
- Developed comprehensive training materials for new office staff, ensuring smooth onboarding experience.
- Managed multiple deadlines effectively, ensuring prompt processing of all required documentation.
- Collaborated with team members on special projects to improve office efficiency and productivity.
- Assisted in the administration of various grant programs, helping eligible students access funding opportunities.
- Expertly navigated complex databases when researching student eligibility criteria for specific scholarships.
- Ensured compliance with federal and state regulations by meticulously reviewing financial aid documents for accuracy.
- Conducted thorough verification checks on student income information, safeguarding against potential fraud cases.
- Championed resource allocation by closely monitoring the financial aid budget, ensuring funds were distributed equitably and responsibly.
Education
Pre Universitario
Cuba 2014
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen Cleaning
- Residential Cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window Cleaning
- Customer-Oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Restroom detailing
- Complex Problem-Solving
- FLUENT IN LANGUAGE
- Guest Relations
- Chemical Handling
Timeline
Housekeeper
Guest Services
03.2024 - 05.2024
Financial Aid Office Assistant
South Florida Institute of Technology
01.2019 - 02.2024
Pre Universitario
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