Mel Izbett Elizalde
Westchester,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Tory Burch
Oakbrook, IL
01.2023
- Maintaining and creating customer relationships
- Cultivated and maintained strong partnerships with high-value clientele
- Implemented post-purchase customer support to ensure continued satisfaction and support
- Maintained awareness of seasonal and monthly sales trends to actively promote and drive product sales
- Ensured excellent customer experience by consistently providing beverage offerings.
Key Holder
Equinox
Chicago, IL
01.2023 - 10.2023
- Meeting and Exceeding monthly sales targets, generating over $6k in revenue per month.
- Product knowledge in brands such as Lululemon, Alo, Dagne Rover, Ron Dorf, etc. to better understand all client needs and provide them with personalized recommendations.
- Visually appealing displays on a weekly basis to increase customer engagement and revenue.
- Maintaining strong client relationships, regularly following up to ensure their needs are being met. Client outreach every shift to stay connected and keep relationship building.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Personal Shopper/Stylist
Nordstrom
Chicago, IL
01.2020 - 01.2022
- Proven track record of building strong client relationships by actively engaging via style boards, cell, and social media
- Product Knowledge in designer Women/Men/ apparel, Handbags, Shoes & Jewelry
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Boosted short-term sales of product being demonstrated.
- Collaborated with team members to achieve monthly sales targets and contribute to overall store success.
- Boosted textbook sales by identifying customer needs and recommending appropriate products.
Cashier/Sales Associate
Jordan Store
Chicago, IL
01.2018 - 01.2020
- Collaboratively working with Management on a weekly basis to organize store layout to promote new products
- Proven ability to work efficiently and effectively under high pressure situations such as sneaker release days
- Resulting in coordinating and managing a team to ensure smooth and successful outcomes
- Strong understanding in cash management, as well as analyzing financial reports to create insight that have improved store performance.
Education
Certification - Phlebotomy
Chicago School of Phlebotomy
Naperville, IL10.2024
Public Relations
Harold Washington College
Chicago, IL06.2023
High School Diploma -
Lakeview High School
Chicago, IL06.2020
Skills
Bilingual (Spanish)
Visual Merchandising
Social Media Networking
Goal Oriented
Strong Product Knowledge
Customer Service
Teamwork and Collaboration
Problem-solving skills
Multi-tasking strength
Outgoing Personality
Cash Handling
Quick Learner
Appointment Scheduling
Detail-orientated
Volunteer Experience
- The Treehouse Humane Society, Socializing Kittens, 2022
- Designed Annual Designer Sale Event flyer for Nordstrom's Kid Department, 2022
- Westchester Food Pantry, 2023
Timeline
Key Holder
Equinox
01.2023 - 10.2023
Sales Associate
Tory Burch
01.2023
Personal Shopper/Stylist
Nordstrom
01.2020 - 01.2022
Cashier/Sales Associate
Jordan Store
01.2018 - 01.2020
Certification - Phlebotomy
Chicago School of Phlebotomy
Public Relations
Harold Washington College
High School Diploma -
Lakeview High School
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