Mel Kay Nation
Converse,TX
Summary
Dedicated Human Services Professional holding a BAS and a Master’s in Family Studies. Five years of experience in conducting needs assessments and developing action plans while collaborating with various service providers. Knowledgeable in Texas Administrative Codes and Medicaid Waiver Regulations, with a strong focus on client advocacy. Acknowledged for exceptional communication skills and integrity in building rapport with diverse populations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Care Manager
The Center for Health Care Services
San Antonio, TX
08.2024 - Current
- Developed individualized care plans aligning with patient needs and organizational goals.
- Coordinated multidisciplinary teams to optimize patient outcomes and streamline service delivery.
- Implemented process improvements to enhance operational efficiency within the care management department.
- Promoted mental health and emotional well-being by connecting patients with appropriate support groups, counseling services, or recreational activities.
- Enhanced patient care by developing and implementing comprehensive care plans tailored to individual needs.
- Reduced hospital readmission rates by closely monitoring patients'' progress and adjusting care plans as needed.
- Maintained thorough documentation of all care management activities to ensure compliance with regulatory standards and facilitate interdisciplinary collaboration.
Program Coordinator/Case Manager
The American GI Forum National Veterans Outreach Program, Inc.
07.2022 - 08.2024
- Oversaw supervision of field office staff while handling case management responsibilities.
- Provided critical support services to homeless and unemployed Veterans and their families.
- Encouraged teamwork by conducting regular meetings to set goals and address challenges.
- Built trusting client relationships, fostering an environment for personal growth and goal achievement.
- Maintained an updated resource directory for community employment and social services.
- Trained and mentored personnel to maximize effectiveness in delivering client services.
- Ensured compliance with organizational policies through staff monitoring and performance reviews.
- Delivered job training and placement support alongside emergency housing referrals.
Provider Monitor
The Center for Health Care Services
San Antonio, TX
01.2021 - 06.2022
- Monitor, coordinate and implement direct services for consumer. Compile and complete accurate and timely documentation in accordance with CHCS, TxHml, and ICF-HD policies and regulations.
- Link clients in need of financial, medical, and mental-health services to resources that assist them in maintaining best possible quality of life and independence.
- Manage caseload of over 50 clients ranging in age from 15 to 70 years, living within family setting, in a host home, independently, and in state-supported group home setting.
- Assess client’s functional, family, social, environmental, and medical status during annual in-home treatment plan review.
- Arrange and manage abeyances with social services, health, and governmental agencies
- Maintain up-to-date familiarity with TAC, Medicaid Waiver regulations, HCS, and TXHML.
Program Coordinator
City Of San Antonio Human Services
07.2016 - 01.2021
- Oversaw coordination of logistics between local food banks and agency services for effective operations.
- Led recruitment, training, and supervision of 50+ food pantry staff and volunteers.
- Executed food rotation and distribution efforts to support hundreds of beneficiaries annually.
- Established food hygiene standards to maintain compliance and safety in food handling.
- Directed daily meal delivery and service in community locations.
- Maintained orderly storage facilities to facilitate seamless inventory management.
Substitute Teacher
San Antonio Independent School District
San Antonio, TX
01.2012 - 06.2016
- Delivered effective instruction as a substitute teacher for K-12 grades in various subjects.
- Received consistent commendations for lesson plan updates and classroom management excellence.
- Partnered with permanent educators to create and implement supportive educational strategies.
- Exhibited proven skills in managing classrooms and enhancing student engagement.
Education
Master of Arts - Human Services Specialization in Family Studies
Wayland Baptist University
San Antonio, TX01.2022
Bachelor of Science - Human Services
Wayland Baptist University
San Antonio, TX06.2021
Skills
- Integrated Service Delivery
- Supervision
- Community Outreach
- Counseling
- Records Management
- Crisis Management
- Analytical thinking
- Developmental Disabilities
- Mental Disabilities
- MS Office Suite
- Budgetary Control
- HIPAA Compliance
Certification
- Satori Alternatives to Managing Aggression (SAMA)
- Smith System Driver Method
- CPR
- QMHP-CS
Timeline
Senior Care Manager
The Center for Health Care Services
08.2024 - Current
Program Coordinator/Case Manager
The American GI Forum National Veterans Outreach Program, Inc.
07.2022 - 08.2024
Provider Monitor
The Center for Health Care Services
01.2021 - 06.2022
Program Coordinator
City Of San Antonio Human Services
07.2016 - 01.2021
Substitute Teacher
San Antonio Independent School District
01.2012 - 06.2016
Master of Arts - Human Services Specialization in Family Studies
Wayland Baptist University
Bachelor of Science - Human Services
Wayland Baptist University