Mellanie Gaspara

Server

Happy Apple Kitchen

10.2012 - Current

Seated customers in timely manner by managing reservations and waitlists skillfully.
Answered customers' questions, recommended items, and recorded order information.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cultivated warm relationships with regular customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Processed orders and sent to kitchen employees for preparation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bussed and reset tables to keep dining room and work areas clean.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.