Mellisa Boccardi
Fenton,MO
Summary
Dynamic Systems Analyst known for strong project coordination and technical skills. Experienced in system performance tuning and vendor negotiation, committed to delivering impactful solutions that align with organizational goals.
Overview
40
40
years of professional experience
Work History
Systems Analyst
Joe Boccardi's Ristorante
St Louis, Missouri
02.2004 - Current
- Collaborated with teams to assess and improve system performance.
- Trained staff on new technologies and software usage best practices.
- Researched emerging technologies to recommend enhancements for clients.
- Provided ongoing support and troubleshooting for various IT systems.
- Implemented best practices for system administration tasks such as patching servers.
- Researched new technologies related to computer networking and identified opportunities for improvement.
- Maintained an up-to-date knowledge base of all current technology trends in the industry.
- Provided training to users on how to use installed applications effectively.
- Coordinated with third party service providers for various IT services such as cloud hosting or server colocation.
- Prepared system documentation including diagrams of network topology.
- Provided support for software, hardware and network issues onsite or remotely.
- Managed inventory of IT assets such as laptops, desktops, printers.
- Created user accounts, configured permissions, assigned privileges and maintained security protocols.
- Interfaced with vendors regarding problem resolution or product purchase decisions.
- Ensured data integrity through backups and disaster recovery procedures.
Project Manager
Tapawingo National Golf Club
Sunset Hills, MO
04.2019 - 03.2025
- Coordinated project timelines and resources for club events and tournaments.
- Managed vendor relationships and negotiated contracts for supplies and services.
- Facilitated communication between departments to ensure project alignment and success.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
IT consultant Y2K
Independant
St. Louis, MO
08.1999 - 08.2001
- Y2K Readiness & System Modernization:
- Analyzed existing systems for date-related bugs and vulnerabilities
- Updated code, patched software and replaced non-compliant hardware.
- Rigorously tested systems to ensure they correctly handled dates beyond 1999.
Systems Analyst
MEMC Electronics
City of Saint Peters, Missouri
05.1995 - 08.1999
- Provided ongoing technical support to users for various electronic management systems.
- Supported project management efforts through requirements gathering and stakeholder communication.
- Identified areas for process improvement and recommended strategic solutions.
- Reviewed and tested system functionality to ensure compliance with industry standards.
- Collaborated with cross-functional teams to enhance software solutions and user experiences.
- Analyzed system requirements to improve operational workflows at MEMC Electronics.
- Resolved escalated issues from help desk personnel related to system functionality.
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Performed data analysis to identify trends and recommend solutions.
- Troubleshot program and system malfunctions to restore normal functioning.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Consulted with management to reach agreement on system principles.
- Developed and managed project plans while providing status updates to management.
Computer Operations Analyst
Monsanto
Creve Coeur, Missouri
01.1993 - 04.1995
- Coordinated computer operations across various departments to ensure seamless service delivery.
- Monitored network systems for performance issues and resolved incidents promptly.
- Collaborated with IT teams to implement software updates and enhancements effectively.
- Trained staff on system usage, promoting best practices and adherence to protocols.
- Assisted in troubleshooting hardware and software issues, providing timely solutions to users.
- Implemented backup procedures for critical data files to ensure business continuity.
- Monitored system performance metrics against service level agreements.
- Conducted regular maintenance checks on the computer systems to prevent downtime.
- Resolved technical issues in a timely manner to ensure minimal disruption of operations.
- Maintained, monitored and troubleshot computer systems, networks, applications and hardware.
- Troubleshot program and system malfunctions to restore normal functioning.
- Tested, maintained and monitored computer programs and systems.
- Assisted staff and users with computer malfunctions and program problems.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
Flight Attendant
Trans State Airlines
St. Louis, MO
08.1993 - 08.1994
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Computer Lab Assistant
Quincy University
Quincy, Illinois
01.1990 - 12.1993
- Supported students in using computer lab equipment and software applications.
- Assisted in troubleshooting technical issues with computers and peripherals.
- Collaborated with faculty to prepare for class-related technology needs.
- Documented and reported equipment malfunctions for timely repairs and updates.
- Assisted faculty and students with using computer software and hardware.
Assistant Soccer Coach
Quincy University
Quincy, Illinois
08.1992 - 11.1993
- Collaborated with other coaches to help athletes reach their full potential.
- Monitored progress of athletes throughout the season; provided feedback as needed.
- Encouraged players to strive for excellence both on and off the field.
- Assisted head coach in developing and implementing team strategies.
- Assisted in organizing fundraising events for the soccer program.
- Attended coaching conferences or seminars to stay up-to-date with latest trends in soccer training methods.
Costume Character
Six Flags Over Mid America
Eureka, Missouri
06.1986 - 08.1988
- Performed character interactions to enhance guest experiences at the amusement park.
- Dressed in costume, ensuring accurate representation of assigned character personas.
- Collaborated with event teams to participate in parades and special celebrations.
- Assisted in training new team members on character portrayal and engagement techniques.
Education
Bachelor of Science - Computer Science
Quincy University
Quincy, IL05-1993
Skills
- System performance tuning
- Software implementation
- IT asset management
- Vendor negotiation
- Effective communication
- Problem solving
- Cross-functional collaboration
- Project coordination
- Technology research
- User training
- Business intelligence
- Process improvement
- Application support
- Equipment configuration
- Performance tuning
- Technical documentation
- Requirements gathering
- Business process analysis
- Client relations
- Adaptability and flexibility
- Project management
Timeline
Project Manager
Tapawingo National Golf Club
04.2019 - 03.2025
Systems Analyst
Joe Boccardi's Ristorante
02.2004 - Current
IT consultant Y2K
Independant
08.1999 - 08.2001
Systems Analyst
MEMC Electronics
05.1995 - 08.1999
Flight Attendant
Trans State Airlines
08.1993 - 08.1994
Computer Operations Analyst
Monsanto
01.1993 - 04.1995
Assistant Soccer Coach
Quincy University
08.1992 - 11.1993
Computer Lab Assistant
Quincy University
01.1990 - 12.1993
Costume Character
Six Flags Over Mid America
06.1986 - 08.1988
Bachelor of Science - Computer Science
Quincy University