Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Mellisa Campbell

Hollywood,Florida

Summary

Dedicated Customer Service Representative with extensive experience in optimizing team performance and enhancing customer satisfaction. Proven communication and problem-solving skills foster a positive service environment. Eager to leverage expertise in customer management and relationship building to contribute to a collaborative workplace culture at FedEx.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Fedex Office
11.2023 - Current
  • Communicate effectively with customers, vendors, and team members to ensure smooth operations.
  • Collaborated with management to optimize profitability and minimize waste.
  • Identified and proposed process improvements to enhance efficiency and reduce costs.

Customer Service Supervisor

ACS Xerox Company
11.2006 - 03.2024
  • Developed and evaluated training programs to strengthen team skills and drive performance.
  • Coordinated with operations to meet KPIs, fostering strong team relationships.
  • Prepared and analyzed quality reports to inform performance management decisions.

Quality and Training Supervisor

Continuum Global Solutions
09.2018 - 09.2021
  • Trained and onboarded new hires, contributing to increased team productivity.
  • Developed and assessed training programs, resulting in measurable improvements.
  • Evaluated employee performance, delivering feedback and facilitating dispute resolution.

Education

Associate of Arts - Business Administration

Cornwell College
Jamaica
05-2011

Professional Edge Computer Training -

Professional Edge Computer Training
Jamaica
01-2006

CXCs - Principles of Account, Principles of Business, Home Economics, Integrated Science, Social Studies

Mt Alvernia High School
Jamaica
07-2004

Skills

  • Customer management
  • Problem solving
  • Negotiation skills
  • Sales techniques
  • Adaptability
  • Inventory management
  • Effective communication
  • Conflict resolution
  • Relationship building
  • Customer service excellence
  • Time management
  • Personal Information

    Certification

    • Welcome to Skillsoft Leadership development program

    • Managing motivational during organizational change

    • Critical thinking challenging assumptions

    • Convene your message without words

    • Expanding your communication skill sets

    • Strengthen your service skills

    • Managing conflict series on conflict management

    • Working in partnership with your boss

    • Project management methods

    • Rules of engagement

    • Planning your growth as a leader

    • Managing accounts vendors and inventory in QuickBooks Desktop Pro 2020

    Timeline

    Assistant Store Manager

    Fedex Office
    11.2023 - Current

    Quality and Training Supervisor

    Continuum Global Solutions
    09.2018 - 09.2021

    Customer Service Supervisor

    ACS Xerox Company
    11.2006 - 03.2024

    Associate of Arts - Business Administration

    Cornwell College

    Professional Edge Computer Training -

    Professional Edge Computer Training

    CXCs - Principles of Account, Principles of Business, Home Economics, Integrated Science, Social Studies

    Mt Alvernia High School
    Mellisa Campbell