Emily Zellmann
Surprise,AZ
Summary
Results-oriented Assistant Store Manager with expertise in store operations, cash control, payroll processing, and team training. Drives performance through effective hiring, onboarding, and inventory management. Ensures accuracy in cash handling and compliance with loss prevention procedures. Supports leadership by supervising staff and fostering a positive work environment, while maintaining strong financial oversight and operational efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Assistant Store Manager
Goodwill of Central & Northern Arizona
09.2024 - Current
- Supported daily store operations across sales floor and backroom to meet daily, weekly, monthly, and annual goals for operating income, revenue, and production.
- Coordinated store operations across leadership, customer service, inventory control, and merchandise processing to enhance efficiency.
- Managed staff schedules and payroll processing to ensure optimal floor coverage while adhering to budget limits.
- Assisted with hiring, onboarding, training, and ongoing professional development for new hires across all departments.
- Handled supply ordering and budget tracking to align inventory with sales targets and maintain overall budget compliance.
- Maintained strict cash control by auditing registers each day, ensuring all transactions were accurate.: Balanced and audited all cash registers daily, maintaining a 100% accuracy rate and resolving discrepancies immediately.
- Managed daily vault operations, ensuring secure handling of cash and compliance with loss prevention policies. Managed vault operations and secured a daily safe balance with strict adherence to loss prevention policies.
- Prepared and verified cash drops for Loomis, ensuring accurate documentation and compliance with transit regulations.: Prepared, verified, and documented secure armored car cash drops with Loomis, ensuring 100% compliance with financial transit regulations.
- Performed surprise audits of cash drawers and investigated variances.: Conducted surprise drawer audits, investigated cash variances, and trained all team members on secure cash handling procedures.
Driver Assistant
DoorDash
03.2021 - 09.2024
- Optimized delivery routes using GPS navigation and local geography knowledge, achieving consistent on-time deliveries and high customer satisfaction.
- Executed specialized shopping requests at various retail and grocery locations, guaranteeing order accuracy and quality under tight deadlines to meet customer expectations.
- Managed full-cycle fulfillment of customer orders through accurate product selection, secure packaging, and timely delivery, enhancing customer experience.
Claims Assistant
Matrix Absence Management
Phoenix, AZ
05.2014 - 09.2015
- Claims Management: Maintained high accuracy while inputting client claims into the proprietary database, ensuring efficient and data-driven case processing.
- Communicated with clients to resolve discrepancies, answer policy questions, and proactively address case concerns, enhancing client satisfaction.
- Liaised with health care providers to gather critical patient data and medical documentation for claim adjudication, supporting timely processing.
- Managed high-volume correspondence via fax, secure email, and mail to maintain compliance with communication timelines.
Seasonal Loader
United Parcel Service (UPS)
Phoenix, AZ
12.2011 - 01.2012
- Loaded and organized high volumes of packages onto delivery trucks within tight timeframes, ensuring timely deliveries during peak holiday season.
- Ensured proper routing and minimal package damage through strong attention to detail, optimizing space utilization inside delivery vehicles.
- Collaborated with team members and supervisors in a fast-paced environment to consistently meet strict daily dispatch deadlines.
- Adhered to strict safety protocols and lifting guidelines to ensure a safe, accident-free workspace.
Customer Service Representative
Greenleaf Paper Company
Phoenix, AZ
06.2009 - 03.2010
- Resolved complex customer complaints, correcting shipping errors to retain clients.
- Managed primary customer service desk, greeting visitors, answering inquiries, and organizing sensitive paperwork.
- Accurately entered incoming corporate orders, processed payments, and managed incoming/outgoing mail workflows.
Debt Counselor
Take Charge America
Phoenix, AZ
03.2006 - 02.2008
- Negotiated with creditors and financial institutions to secure positive account resolutions, facilitating client success.
- Provided structured financial education to consumers in crisis to improve financial literacy, stability, and long-term status metrics.
- Maintained ongoing communication with consumers to track progress and build trust while adhering to strict industry regulatory compliance.
Account Manager
Discover Financial
Phoenix, AZ
08.2003 - 03.2006
- Evaluated accounts to structure custom mitigation solutions that reduced overdue liabilities and strengthened brand loyalty.
- Utilized communication and negotiation skills to defuse high-stress collection scenarios, ensuring consumer satisfaction.
- Reconciled complex, delinquent financial accounts for company servicing over 50 million customers, enhancing financial accuracy.
Front End Manager
Fry's Food and Drug
Phoenix, AZ
07.1999 - 06.2003
- Led front-end facilities management, overseeing 30+ shift employees and implementing training programs for new staff to ensure operational readiness.
- Compiled operational audit reports daily and monthly.
- Ensured accountability of financial assets, including cash registers and secure vault/safe contents, through meticulous register audits.
Education
Customer Service and Communications
Rio Salado College
Phoenix, ArizonaSkills
- Cash handling
- Register reconciliation
- Safe management
- Payroll processing
- Inventory control
- Staff scheduling
- Employee training
- Budget tracking
- Store operations
- Customer service
- Team leadership
- Conflict resolution
- Audit compliance
- Merchandising support
- Microsoft Excel
- Team leadership
- Loss prevention
- Sales expertise
- Cost control
- Staff supervision
- POS systems operations
- Stock management
- Assignment delegation
- Cash auditing
- Problem-solving
- Regulatory compliance
- Microsoft Office Suite
- Shift scheduling
- Performance evaluations
- Transaction processing
- Cost control
- Incident reports
- Customer management
- Attention to detail
- Retail operations
- Department oversight
- Order management
- Communication skills
- Customer relations
- Pricing and markdowns
- Mentoring and coaching
- Sales growth
- Team management
- Stock rotations
- Records maintenance
- Store opening and closing
- Time management
- Vendor management
- Customer engagement
- Relationship management
- Employee coaching
- New hire training
- Operations
- Display setup
- Staff management
- Sales strategy
- Strategic merchandising
- Performance goals
- POS systems
- Process improvements
- Operations oversight
- Hiring
- Employee scheduling
Certification
AFCPE Certification (Association for Financial Counseling & Planning Education)
Timeline
Assistant Store Manager
Goodwill of Central & Northern Arizona
09.2024 - Current
Driver Assistant
DoorDash
03.2021 - 09.2024
Claims Assistant
Matrix Absence Management
05.2014 - 09.2015
Seasonal Loader
United Parcel Service (UPS)
12.2011 - 01.2012
Customer Service Representative
Greenleaf Paper Company
06.2009 - 03.2010
Debt Counselor
Take Charge America
03.2006 - 02.2008
Account Manager
Discover Financial
08.2003 - 03.2006
Front End Manager
Fry's Food and Drug
07.1999 - 06.2003
Customer Service and Communications
Rio Salado College