Sheena Pearl Curameng
San Francisco,CA
Summary
Dedicated cashier with proven expertise at Cole Hardware, excelling in cash handling and customer relations. Recognized for reliability and punctuality, effectively managing payment processing and issue resolution. Skilled in POS system operations, ensuring accurate cash drawer balancing and promoting loyalty programs to enhance customer satisfaction.
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Cole Hardware
08.2023 - Current
- Coordinated staff schedules, optimizing coverage for peak customer service hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings in-store.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in daily operations, ensuring store efficiency and adherence to company policies.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Cashier
Cole Hardware
06.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately, ensuring balanced registers.
- Supported inventory management by restocking shelves and monitoring product displays.
- Resolved customer complaints professionally, promoting satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
No Degree - Business Administration
University of Luzon
Philippines Skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer relations
- Cash register operation
- Payment processing
- Refunds and exchanges
- Issue resolution
- POS system operations
- Cash drawer balancing
- Refund handling
- Guest inquiries
- Currency counting
- Returns processing
- Loyalty program promotion
- Credit card processing
- Basic math
- Inventory
- Pay roll
Timeline
Assistant Store Manager
Cole Hardware
08.2023 - Current
Cashier
Cole Hardware
06.2022 - 08.2023
No Degree - Business Administration
University of Luzon