Results-oriented Human Resources Professional with over 4 years of experience in human capital management across diverse industries including healthcare, FMCG, and financial services. Proven track record in recruitment, employee relations, benefits administration, performance management, and payroll processing. Skilled in utilizing HRIS systems and Microsoft Office Suite to streamline operations and enhance organizational effectiveness. Adept at agile problem-solving and driving performance to achieve strategic business objectives.
Hi, I’m
MELLISA MANDAZAH
Harare
Summary
Overview
11
years of professional experience
Work History
GetBucks Microfinance Bank
Human Resources Officer
02.2023 - Current
Job overview
- Introduced a compulsory online Continuous Learning Program for managers and non-managers, increasing staff performance and productivity by 5%
- Review and implement company policies and procedures
- Provide full spectrum recruitment and selection for all vacant positions
- Manage onboarding processes for new hires, including orientation and training
- Resolve employee and management relations issues, employee terminations and grievance processes
- Implement leave management strategies, thus optimizing HR budget utilization
- Conduct exit interviews with employees leaving company to gauge areas of success, opportunities for improvement and employee retention
- Prepare and present Human Resources monthly and board reports
- Provide best practice counsel to all departments
- Thus, ensuring adherence and compliance to Labour Laws, company and Human Resources policies and procedures
- Perform training needs analysis, organize training and development workshops for new and existing staff
- Implement disciplinary action and follow through disciplinary management processes
- Manage and administer wages and benefits through the processing of monthly payroll, benefits, commissions, bonuses, and loans in the Belina Payroll System
- Craft employment contracts.
Steward Bank Limited
Relationship Officer
02.2018 - 11.2021
Job overview
- Increased sales and revenue by 9% and 11% respectively through the recruitment of international based sales agents
- Spearheaded the introduction of bundled services on diaspora mortgage loans which further increased sales and revenue
- Pre-assessed, compiled and submitted clients mortgage loan applications for credit analysis and verification
- Reviewed loan agreements, credit files and ensured alignment with internal policies and procedures
- Developed and managed customer relationships
- Supervised internship students and diaspora sales agents
- Recruited and managed the diaspora mortgage sales agent's portfolio
- Trained internal staff on departmental products and services
- Compiled and circulated weekly and monthly reports
- Participated in Monthly Business Unit meetings.
Schweppes Holdings Africa Limited
Graduate Trainee - HR and Administration
04.2016 - 01.2018
Job overview
- Administered payroll and benefits for non-managers
- Responsible for onboarding of new hires and renewal of employment contracts
- Recruited and trained seasonal staff
- Maintained and ensured employee files were up to date
- Spearheaded leave management initiatives for all departments
- Initiated disciplinary and grievance management processes
- Championed site business updates and works council meetings
- Prepared and circulated operational, works council, business update and disciplinary hearing meeting minutes
- Performed human capital planning for peak and off-peak seasons.
Premier Service Medical Investments Private Limited
Human Resources Intern
08.2013 - 08.2014
Job overview
- Coordinated and facilitated 13 training programs
- Administrated, monitored and evaluated training interventions
- Produced training reports after each training program
- Participated in the recruitment and selection of student interns and front office staff
- Conducted quarterly salary surveys for strategic positions
- Participated in training needs analysis sessions
- Assisted in developing Performance Management and Supervisory Development training manuals
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Education
Great Zimbabwe University
Bachelor of Science Honors Degree in Industrial Relations
University Overview
Jameson High School
Advanced Level
University Overview
St David's Girls High Bonda
Ordinary Level
University Overview
University of Zimbabwe
Master of Science Degree in Human Capital Development Systems - In progress
University Overview
Skills
- Employee Relations and Conflict Resolution
- Benefits Administration and Compensation
- Performance Management
- Project Management
- Critical and Forward-Thinking
- HRIS systems (Belina, Sage)
- Disciplinary Management
- Training and Development
- Recruitment and Selection
- Data Analysis and Reporting
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
References
References
- Mr E. Chavora, Managing Director, GetBucks Microfinance Bank, +263 772 294 549, edwin@getbucksbank.com
- Ms R. Nyahasha, Chief Commercial Officer, Bridgevest Microfinance, +263 771 008 649, tnyahasha@yahoo.com
- Dr P. Chitagu, Human Resources Director, Schweppes Holdings Africa Limited, +263 778 077 307, pchitagu@schweppes.co.zw
- Mr J. Mudangwe, Human Resources Manager, SPAR Zimbabwe, +263 773 047 652, jmudangwe@gmail.com
Certificationsandprofessionalaffiliations
Certificationsandprofessionalaffiliations
- Associate Member - Institute of People Management of Zimbabwe
- Payroll Processing - Belina Time Solutions
- Certified Payroll Administrator - Eunoia Consultants
- Disciplinary Management - Proficiency Consulting Group
- HR Analytics (Harnessing HR Data for Organizational Success - Alison
Timeline
Human Resources Officer
GetBucks Microfinance Bank
02.2023 - Current
Relationship Officer
Steward Bank Limited
02.2018 - 11.2021
Graduate Trainee - HR and Administration
Schweppes Holdings Africa Limited
04.2016 - 01.2018
Human Resources Intern
Premier Service Medical Investments Private Limited
08.2013 - 08.2014
Jameson High School
Advanced Level
St David's Girls High Bonda
Ordinary Level
University of Zimbabwe
Master of Science Degree in Human Capital Development Systems - In progress
Great Zimbabwe University
Bachelor of Science Honors Degree in Industrial Relations
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