MELLISA MOORE
Simpsonville,SC
Summary
I am a go-getter at heart when it comes to learning and achieving new skills and goals. I have worked in management roles at
Wawa for over 10+ years. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Workforce Management Support Professional
Wawa, Inc.
01.2022 - Current
- Identify and analyze complex data related to projects, portfolios and resources to optimize resource capacity using demand/supply forecasting techniques to minimize resource constraints for portfolio efficiency, taking into account requirements, demand, workforce and timeframe of project
- Support the Workforce Management Process Design Specialist and Sr
- System Administrator
- Ensure the daily and timely delivery of support to stores for all labor requests
- Support all team members in delivering standard labor management responsibilities as needed
- Maintain up to date information for all team led initiatives, report progress and share critical information pertaining to how stores will be impacted by each change/initiative through the store impact planning process
- Participate in the testing of all Reflexis modules which include Reflexis Scheduler, Task Manager, Time & Attendance, and the Employee Self-Service mobile application in preparation for minor and major scheduled system updates
- Conduct store visits to observe and capture feedback, participate in process/product simulations, and actively review Simplify initiatives to assess and understand labor implications for new initiatives and process changes.
Assistant General Manager
Wawa, Inc.
05.2004 - 01.2022
- Hire, mentor and improve various team members, helping them realize their professional and personal goals
- Learn and develop the skills required to consistently achieve and maintain stellar business results
- Maintaining operational excellence, improving business results in challenging environments and developing strong in-store processes
- Actively manage a team of 30+ employees, delegate roles and tasks to leadership and associates regarding ways to maximize the growth of labor to customer satisfaction
- Building business acumen, operating store profitability, developing a customer-centric mentality, and maintaining operational excellence.
Call Center Analyst
Wawa, Inc.
01.2016 - 01.2017
- Developed a strong network of peers, through building trust, sharing best practices, and supporting team efforts
- Discover and execute technical skills in order to provide exquisite support for the stores and company's service
- Communicate trouble tickets to technical support via email
- Provide responses to voice of Associate submissions pertaining to labor in a timely manner
- Support Store Operations with all efforts associated with Reflexis solutions, Labor standards and fast Fair Work Week support processes.
Customer Service Associate/Shift Manager
Wawa, Inc.
05.2000 - 01.2004
- Demonstrated core values, process excellence, became a part of customers' daily lives
Education
B.S. in Business Administration -
West Coast University
Master of Business Administration - Health Adminis -
West Coast University
Dallas, TX08.2024
Skills
- Proficient in Excel
- Management
- Data analysis
- Teamwork and Collaboration
- Relationship Building
- Attention to Detail
Personal Information
Title: Workforce Management Support Professional at Wawa, Inc.
Timeline
Workforce Management Support Professional
Wawa, Inc.
01.2022 - Current
Call Center Analyst
Wawa, Inc.
01.2016 - 01.2017
Assistant General Manager
Wawa, Inc.
05.2004 - 01.2022
Customer Service Associate/Shift Manager
Wawa, Inc.
05.2000 - 01.2004
B.S. in Business Administration -
West Coast University
Master of Business Administration - Health Adminis -
West Coast University