Mellisha Adams
Boston,MA
Summary
Proven team player with a track record of enhancing team efficiency and customer satisfaction at Wingstop through exceptional organizational skills and a positive attitude. Skilled in using Google Docs, Microsoft and customer service, consistently contributing to improved workplace safety and streamlined operations. Demonstrated ability to adapt to busy schedules and maintain high-quality standards. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Wingstop
Roslindale, MA
09.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced workplace sanitation by diligently cleaning and disinfecting high-touch surfaces.
- Improved workspace organization by rearranging furniture for efficient cleaning access.
- Improved facility cleanliness by implementing efficient cleaning techniques and utilizing appropriate cleaning products.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Sweep and mop floors.
- Dishes.
Team Member
Madrag
Dorchester, MA
09.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
- Increased customer satisfaction by providing personalized fashion advice and recommendations.
- Facilitated a welcoming shopping atmosphere that encouraged new clients to return regularly while also building rapport with existing ones.
- Promoted store events and special promotions through effective communication with customers.
- Managed cash register transactions accurately while adhering to company security procedures.
- Exceeded daily sales goals consistently through proactive upselling strategies that catered specifically towards individual customer preferences.
- Processed returns and exchanges efficiently, ensuring a seamless experience for the customer during their visit.
- Enhanced store''s visual appeal by organizing merchandise displays and maintaining cleanliness.
- Supported loss prevention efforts by staying vigilant for potential theft or suspicious behavior among customers or staff members alike.
- Handled customer complaints professionally, resolving issues promptly to maintain client satisfaction.
- Resolved any possible conflicts between coworkers diplomatically so as not only preserve harmony within the workplace but also uphold company values at all times.
- Boosted sales revenue by identifying customer needs and suggesting suitable clothing options.
- Maintained up-to-date knowledge of current fashion trends to provide informed assistance to customers seeking guidance.
- Cleaned, closed, and secured store at end of shift.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Developed loyal customer base by providing excellent customer service.
Crew Member
Cava Grill
Boston, MA
06.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Prep and cut up vegetables, juices and sauces.
- Sweep and mopped.
- Cleaned bathrooms.
- Stocked items.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
Raising Cane's Restaurants
Allston, MA
06.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Sweep and mop floors.
- Cleaned bathrooms.
- Prepped Sauce.
Team Member
Primark
Downtown, MA
06.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Boosted overall store appearance through regular maintenance tasks such as folding clothes, arranging shelves, and tidying up displays for optimal presentation.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Crew Member
Subway
Somerville, MA
06.2022 - 10.2022
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Prepped bread.
- Made bread and cookies .
- Sweep and mop the restaurant.
- Cleaned the bathrooms.
- Stocked items.
- Opened and closed the store with my store key.
Cashier
Stop And Shop Supermarket
Dorchester, MA
09.2021 - 01.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Intern
Private Industry Council
Boston, MA
06.2021 - 08.2021
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized different software design flyers and websites.
- Built skills to create personal portfolio.
- Attended meetings on Microsoft Teams.
- Enhanced user experience by designing visually appealing and easily navigable digital interfaces.
Education
Excel High School
South Boston, MA06.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- English, Study of Spanish (2 years)
- Some experience with Microsoft, Proficient with Google Docs, Google Slides, Google Sheets, Tinkercad and Canva
- Hard working, Organized and Determined
- Clear Communication
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Organizing Work Stations
Certification
Honoroll (2019) (2020) (2021) (2022) (2023)
Hair styling
I've been learning and doing hair for 2-3 years now. I love to do hair and learn new styles to do on other people.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Team Member
Wingstop
09.2023 - 02.2024
Team Member
Madrag
09.2023 - 01.2024
Crew Member
Cava Grill
06.2023 - 01.2024
Crew Member
Raising Cane's Restaurants
06.2022 - 02.2023
Team Member
Primark
06.2022 - 12.2022
Crew Member
Subway
06.2022 - 10.2022
Cashier
Stop And Shop Supermarket
09.2021 - 01.2022
Intern
Private Industry Council
06.2021 - 08.2021
Excel High School