Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mellissa L Santiago

New Braunfels

Summary

Experienced driver with a proven safe driving record and a consistently positive attitude. Recognized for effectiveness, proactivity, and goal orientation, complemented by exceptional time management and problem-solving skills. Reliability and adaptability are key strengths, along with a quick capacity to learn and implement new skills. Committed to leveraging these attributes to enhance team success and significantly contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Driver

Uber
02.2023 - Current
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Drove safely in various weather and road conditions to avoid accidents.

Flight Attendant

Spirit Airlines
04.2022 - 01.2023
  • Provided leadership and direction dedicated to working toward on-time performance on 100% of flights.
  • Resolved situations during flights involving disorderly passengers and medical emergencies, remaining calm and poised under pressure.

Customer Service Analyst

Manpower
09.2021 - 02.2022
  • Consulted with outside parties to resolve discrepancies and created expert solutions.
  • Maintained high customer satisfaction ratings with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Compliance Coordinator

ADT Palm
09.2019 - 04.2021
  • Educated over 150 field technicians by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.

Driver

Amazon
08.2015 - 04.2017
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Technical Support Representative

Hoveround
10.2010 - 10.2012
  • Fielded inbound phone calls to deliver support and remotely resolve service issues.
  • Conducted in-depth product and issue resolution research to address customer concerns.

Education

GED -

DMACC
Des Moines, IA

Flight Attendant Training

The Airline Academy
Daytona Beach, FL

Skills

  • Sales Expertise
  • Conflict Resolution
  • Safety and Compliance
  • Flexible and Adaptable
  • Creative Problem-Solving
  • Cleanliness and Sanitation
  • Leadership and Teamwork
  • Passenger transportation
  • Vehicle maintenance
  • Navigational systems and GPS
  • Attention to detail
  • Punctuality

Timeline

Driver

Uber
02.2023 - Current

Flight Attendant

Spirit Airlines
04.2022 - 01.2023

Customer Service Analyst

Manpower
09.2021 - 02.2022

Compliance Coordinator

ADT Palm
09.2019 - 04.2021

Driver

Amazon
08.2015 - 04.2017

Technical Support Representative

Hoveround
10.2010 - 10.2012

Flight Attendant Training

The Airline Academy

GED -

DMACC

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