Mellissa Rhoades

Fundraising and Charity projects.

• Responsible for planning sampling events
• Wrote media alerts and put together social media campaigns to promote product
• Provided customer service with extensive knowledge of product
• Assisted in organizing and stocking merchandise
• Communicated to potential customers about the product value, quality and style
• Researched and organized competitor information
• Handled sales transactions, which included using cash registers
• Managed and stocked inventory of product
• Developed and implemented campaigns for email, online advertising, search engines and direct mail
• Created and maintained company web pages using HTML and CSS
• Contributed ideas to concept development, strategic planning and business operations
• Snapped professional quality photographs to use on social media channels for promotional campaigns
• Analyzed usage patterns to understand ways in which customers used company products and services
• Increased brand awareness, conducted field recruiting and attended over 13 industry events annually
• Cultivated effective partnerships with engineering, marketing, sales and customer support staff

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Handled client correspondence and tracked records to foster office efficiency.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Coached new employees on administrative procedures, company policies and performance standards.

• Answered constant flow of customer calls with up to 20 calls in queue per minute.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate complex problems while leveraging personal expertise to find appropriate solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Leveraged sales expertise to promote insurance and capitalize on upsell opportunities.

• Collects patient specimens and data, including vital signs, input/output and other delegated measurements
• Scheduled and accompanied clients to medical appointments
• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
• Assisted with patient transfer and ambulation
• Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
• Prepared cash forecasts for planning and estimated payments for claimants

• Achieved 115% of monthly quota and grew sales to $400 K within three months, earning title as 3RD top representative
• Identified and qualified accounts to assess market potential
• Organized company files and creating support system to decrease workload and increase productivity of account managers
• Built strong client relationships and provided high value-adding services, resulting in company market share increase
• Serviced accounts on a regular basis to propose new products or services and maximize revenue
• Trained and coached a team of 35 sales professionals focused on servicing various international accounts
• Kept company in compliance with all export standards and international requirements
• Consistently hit and exceeded sales goals by 20%
• Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base

• Performed initial assessments during meetings with assigned clients
• Collected various reports and information regarding client’s business by interviewing, shadowing and analyzing reports
• Formulated recommendations and effective solutions to improve overall profitability and success
• Organized and executed over 75 assigned business projects according to client’s specifications
• Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public
• Maintained project quality with a hands-on management style
• Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
• Set project timelines and kept teams on task to complete milestones according to schedule
• Trained, coached and mentored staff to ensure smooth adoption of new program

• Developed and assigned monthly sales quotas to over 25 regional sales managers in Midwest and East Coast
• Kept company in compliance with all export standards and international requirements
• Monetized dormant leads to increase profits

• Planned and executed meetings to connect organizational representatives, community members and clients
• Kept students on-task with proactive behavior modification and positive reinforcement strategies