Mellissa Warren
219 Greengate Dr,MO
Summary
Well-organized and detail-oriented Communications professional with solid understanding of technology and operational requirements to maximize department success. Coordinates teams, organizes workflow and schedules optimal coverage to handle all communication needs. Resourceful and proactive Communications Supervisor skilled at hiring, training and motivating personnel to meet demanding requirements. Offering 25 years of progressive experience in Communications and proficient in Excel. Experienced communications professional with exceptional leadership, planning and problem-solving abilities. Competent in triaging calls, providing information and monitoring work of others for compliance with standards. Focused on continuous improvement of policies, procedures and disaster response. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Air Evac Lifeteam
01.2001 - Current
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Triaged incoming calls to coordinate effective responses.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Prepared teams to manage communications during disasters.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Supported public relations managers with writing, researching and preparation of materials
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
Unites States Army
Army
08.1996 - 03.2001
- Remained current with training and sought new training opportunities to further personal growth.
- Participated in community events representing U.S. military and recruited interested parties.
- Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
Education
No Degree - General Studies
Missouri State University - West Plains
West Plains, MOHigh School Diploma -
Alton High School
Alton, MO05.1992
Skills
- External Communications
- Clerical Support
- Corporate Events Planning
- Medical Emergency Response
- Technical Issue Troubleshooting
- Emergency Call Routing
- Manage Media Relations
- Office Operations
- Data Communications
- Employee Communications
- Coordinating Repairs
- Communications Strategies
- Status Updates
- Supervising Subordinates
- Email Blasts
- Equipment Maintenance
- Emergency Communications
- Quality Control Standards
- Administrative Support
- Emergency Protocol
- Disaster Response Coordination
- Customer Experience
- Coordinate Events
- Customer Satisfaction
- Control Communications
- Schedule Preparation
- High-Volume Environments
- Policy Writing
- Communication Strategy Development
Certification
- EMT-B License - 1996-present
Timeline
Communications Supervisor
Air Evac Lifeteam
01.2001 - Current
Unites States Army
Army
08.1996 - 03.2001
No Degree - General Studies
Missouri State University - West Plains
High School Diploma -
Alton High School
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