Mellody Poitan
Fort Worth,TX
Summary
Dynamic leader with a proven track record at Oasis: Iglesia De Cristo, excelling in organizational leadership and public speaking. Successfully developed engaging educational materials and mentored volunteer leaders, enhancing community outreach and spiritual growth. Adept at workflow coordination, fostering an inclusive environment that promotes teamwork and personal development.
Overview
15
15
years of professional experience
Work History
Main Pastor Wife
Oasis: Iglesia De Cristo
Keller, TX
11.2024 - Current
- Organized church events and outreach programs to promote fellowship and service.
- Developed educational materials for Bible study sessions, enhancing participant engagement.
- Collaborated with church leadership to establish strategic goals for community growth.
- Mentored volunteer leaders, fostering their development in ministry roles and responsibilities.
- Provided spiritual care through visitation, counseling, and prayer.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
Administrative Assistant
Tierra De Prometida De Leche Y Miel S De RL De CV
Mexico
03.2018 - 08.2020
- Trained new hires on customer service policies and procedures.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Provided excellent customer service to patients and medical staff.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Facilitated office administration and customer service to general public.
- Coordinated scheduling and managed calendars for executives to optimize time management.
- Developed and maintained filing systems ensuring efficient document retrieval and compliance with organizational policies.
- Assisted in preparing reports and presentations, enhancing communication among departments.
- Streamlined office procedures, improving workflow efficiency across administrative tasks.
- Managed correspondence and communications, fostering positive relationships with clients and stakeholders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Youth Leader
IXOYE Iglesia De Cristo
Mexico
02.2016 - 10.2019
- Designed engaging youth programs to foster spiritual growth and community involvement.
- Facilitated weekly Bible study sessions, enhancing understanding of scripture among participants.
- Coordinated volunteer efforts for youth events, strengthening teamwork and leadership skills.
- Organized outreach initiatives to connect with local communities and promote church activities.
- Mentored young leaders within the congregation, fostering personal development and faith-based leadership.
- Collaborated with church staff to align youth ministry goals with overall church mission and vision.
- Built lasting relationships with youth and parents or guardians.
Customer Service
YIREH Consulting
Mexico
04.2016 - 08.2018
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Enhanced store reputation through exceptional customer service and friendly interactions.
- Provided sales and customer service assistance to walk-in traffic
- Promoted quality customer service by executing follow up procedures.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Provided friendly, helpful customer service to over Number customers daily.
Private Nanny
Shabahang Family
Southlake, TX
03.2011 - 11.2015
- Created engaging educational activities to promote child development and learning.
- Developed and maintained daily schedules to ensure consistency and routine.
- Provided nutritious meals, adhering to dietary restrictions and preferences.
- Coordinated playdates and social activities to enhance social skills.
- Communicated regularly with parents regarding children's progress and needs.
- Organized age-appropriate recreational outings to support physical activity and exploration.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Education
Business Administration And Management
Tarrant County College
Fort Worth, TXBusiness Administration And Management
The Art Institute of Fort Worth
Fort Worth, TXHigh School Diploma -
Fossil Ridge High School
North Richland Hills, TXSkills
Public speaking
Mission-oriented
Administration skills
Organizational leadership
Leadership development
Workflow coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Main Pastor Wife
Oasis: Iglesia De Cristo
11.2024 - Current
Administrative Assistant
Tierra De Prometida De Leche Y Miel S De RL De CV
03.2018 - 08.2020
Customer Service
YIREH Consulting
04.2016 - 08.2018
Youth Leader
IXOYE Iglesia De Cristo
02.2016 - 10.2019
Private Nanny
Shabahang Family
03.2011 - 11.2015
Business Administration And Management
Tarrant County College
Business Administration And Management
The Art Institute of Fort Worth
High School Diploma -
Fossil Ridge High School