Mellody Ruiz
Schenectady,NY
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Manager
Aramark
New York, NY, Ny
04.2024 - Current
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Adhered to company food, safety, quality and sanitation policies.
- Ensured proper portioning and serving of meals according to established standards.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Resolved problems or concerns to satisfaction of involved parties.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Oversaw food preparation, production and presentation according to quality standards.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators, kitchen ceilings floors and vents
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw daily operations of schools, ensuring efficient service and customer satisfaction.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Collaborated with health inspectors to address any compliance issues promptly.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Shift Supervisor
Starbucks
Schenectady, NY
11.2015 - 07.2024
- Planned and managed resources to consistently meet production and quality expectations.
- Reinforced rules to promote superior employee performance leading a team of 5-8 partners.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained calm demeanor during high-volume periods.
- Maintained clean and organized workspace, enabling Partners to locate resources and product.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Built and maintained relationships with partners and upper management to drive team success.
- Evaluated Partner performance, delivering individualized feedback and praise.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Handled escalated customer concerns and emergencies in absence of manager.
Sales Associate Specialist
Best Buy
New York, NY
09.2012 - 10.2016
- Assisted customers both in person and by phone, answering questions about different products.
- Demonstrated product features by employing knowledge of technology and gadgets.
- Maximized sales potential by training new members in improved sales strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Organized store by returning merchandise to proper areas and restocked displays.
- Educated customers on product and service offerings.
Teachers Assistant
New Friendly's Day Care
Bronx, NY
09.2011 - 06.2012
- Supervised and cared for children ages 2 to 5.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Enhanced student learning by teaching foundational skills in letter, number and color recognition.
- Used clear communication and professionalism to develop constructive relationships with families.
- Monitored children's play activities to verify safety and wellness.
- Related well to parents and kept each informed about new daycare activities or behavioral concerns.
- Kept class space organized, clean and learning-focused for optimal student development.
- Supported children's emotional and social development with one-on-one attention.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Education
High School Diploma -
John V Lindsay Wildcat Academy
New York, NY06.2011
Skills
- Creativity and Critical Thinking
- Emotional Intelligence
- Analyzing Data
- Adaptability
- Problem Solving
- Excellent Communication Skills
- Attention to Details
- Computer Software/ Application Knowledge
- Bi-lingual
- Patient / Customer Relations
- Multitasking and time management
- Dependability
- Work well under pressure
- Team Player Mentality
- Organized
- Exceptional Time Management
- Managerial
Certification
- Certified Phlebotomist Technician
- Certified EKG Technician
Timeline
Food Service Manager
Aramark
04.2024 - Current
Shift Supervisor
Starbucks
11.2015 - 07.2024
Sales Associate Specialist
Best Buy
09.2012 - 10.2016
Teachers Assistant
New Friendly's Day Care
09.2011 - 06.2012
High School Diploma -
John V Lindsay Wildcat Academy