Melodie Balding
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Rental
Brighton Ski Resort
Brighton, UT
11.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Processed customer transactions at the point of sale.
- Knowledgeable in equipment management, how to set up and break down equipment
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Server
Hidden Valley Country Club
Sandy, Utah
11.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Provided attentive service to members and guests in dining areas.
- Assisted with menu selections and answered questions about food and beverages.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of dining spaces throughout shifts.
- Set up dining areas for special events and functions.
- Managed inventory of supplies to maintain stock levels efficiently.
- Trained new staff on service standards and club protocols.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Science - Psychology
Salt Lake Community College
Salt Lake City, UT 08.2024 - 08.2026
Alta High School
Sandy, UTSkills
- Equipment maintenance
- Customer service
- Problem resolution
- Customer relations
- Staff training
- Team collaboration
- Conflict management
- Communication
- Critical thinking
- Flexible and adaptable
References
References available upon request.
Timeline
Rental
Brighton Ski Resort
11.2024 - Current
Associate of Science - Psychology
Salt Lake Community College
08.2024 - 08.2026
Server
Hidden Valley Country Club
11.2023 - Current
Alta High School