Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELODIE DOBBEN

Raleigh,NC

Summary

Highly motivated individual with skills that enhance positive customer experiences to promote loyalty and repeat business. Leader with sound judgment, good planning abilities and interpersonal communication strengths and problem solving. Attention to detail in written correspondence, spreadsheets and work related matters.

Overview

38
38
years of professional experience

Work History

Qualified MH and Behavioral Case Management

Q1 Consultants; Miami Co ESC; Shelby Co CSB
Garner, NC; Piqua, OH; Sidney, OH
03.1989 - 12.2017
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate community resources.
  • Developed and documented client assessments toward therapeutic goals and progress in confidential files.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Presented community lectures and employee training to improve client experiences.

Office Manager and Customer Service Associate

Superior Mfg Group Inc; Dean Insurance; K-Mart
Hattiesburg, MS; Sidney, OH; Mansfield, OH
06.1980 - 12.1989
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited excellent people skills during interaction with others.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Accounts Payable and Receivable Spreadsheets
  • Shipping Bill of Lading completion and extensive data entry.
  • Coordinated HR, OSHA, ADA, Safety Training and Employee Performance.

Education

Bachelor of Science - Psychology, Humanities Minor

Evangel Univ.
Springfield, MO

Skills

  • Accounting: Payable and Receivable
  • Data Entry by Touch
  • Interpersonal Skills with Individuals in all socio-economic, ethnic and Educational Backgrounds
  • Organized Multi-Tasker
  • Excellent Communicator by Phone or in Person
  • Team Member
  • Strong Time Management with Flexibilty as needed
  • Issue and Conflict Resolution
  • Self Motivated

Timeline

Qualified MH and Behavioral Case Management

Q1 Consultants; Miami Co ESC; Shelby Co CSB
03.1989 - 12.2017

Office Manager and Customer Service Associate

Superior Mfg Group Inc; Dean Insurance; K-Mart
06.1980 - 12.1989

Bachelor of Science - Psychology, Humanities Minor

Evangel Univ.

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MELODIE DOBBEN