MELODIE TORRES
Kearny,USA
Summary
Customer service professional with more than 10 years of experience working in call centers and retail settings. Proven ability to provide excellent customer service in busy environments. Solid knowledge of Word, Outlook, Excel, and excellent verbal communication skills.
Overview
7
7
years of professional experience
Work History
Customer Service 401k Specialist
Slavic401k
Boca Raton, FL
01.2023 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Provided outstanding customers by attending closely to concerns and developing solutions
- Documented customer correspondence in CRM to track requests, problems and solutions
- Improved customer service wait times to mitigate complaints
- Update information and carry out range of routine actions
- Troubleshot shortages and overages to support quality control efforts
- Answered incoming calls and emails, providing frontline customer support
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Customer Service Representative
Allied Beverage Group
Elizabeth, NJ
10.2020 - 01.2023
- Verify discrepancy Adjust, and resolve invoices according to Alcohol Beverage Control (ABC) guidelines
- Summary Skills Experience Ordering Data Entry Computed new invoices to correct incentives
- Correspond via email all departments Resolved incoming request with research and verification Call center
- Addressed all customer concerns via phone, investigated, and arranged request
- Teamed with other customer service representatives and departments during investigation
- Separated all invoices according to invoice level coding Electronic invoices Responsible for a discrepancy code
- Addressing any IT error Communicating with managers
- Obtaining knowledge on products, incentives, and policies without conflicting with ABC guidelines
- Experience with remote work
- Keep track of Shop Rite private label orders
Facility Manager
Safeguard Self storage
Elizabeth, NJ
05.2018 - 10.2020
- Managed and executed safety protocol and revitalized clients' experience
- Administered Legal binding contracts for leasing units Informed safety rules, guidelines and financial responsibility
- Updated legal documents on current, past due and previous account
- Developed professional relations with current, previous, and potential clients/ established 300+ new clients
- Operated facilities with 500 units on property Steered 97% occupancy/expedited maintenance work
- Addressed all property concerns with vendors and clients
- Conserve Maintenance budget by 30% yearly
- Prioritized and reinforced COVID 19 safety protocols according to CDC, state, and federal guidelines
- Mange monthly Goals/awarded highest NOI% (Net Operations Income) district wide by 15.2%/ planned monthly and yearly rental goals organized and balanced monthly expenses
- Awarded Highest revenue vs budget by 8.8% district wide
Education
High School Diploma -
St Marys of the Assumption HS
01.2009
Skills
- Customer service
- 401k administration
- Problem resolution
- Data entry
- CRM management
- Regulatory compliance
- Invoice management
- Time management
Timeline
Customer Service 401k Specialist
Slavic401k
01.2023 - Current
Customer Service Representative
Allied Beverage Group
10.2020 - 01.2023
Facility Manager
Safeguard Self storage
05.2018 - 10.2020
High School Diploma -
St Marys of the Assumption HS