Juan Murillo
Edinburg,TX
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Skillfully collect and analyze data, review occupational data to make accurate assessments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
401K Specialist
Voya Financial
Remote, TX
05.2024 - Current
- Managed employee 401K enrollment and investment options for diverse workforce.
- Analyzed compliance with federal regulations and company policies regarding retirement plans.
- Educated employees on 401K benefits and contribution strategies through workshops.
- Assisted in developing communication materials to enhance employee understanding of plans.
- Provided ongoing customer service to clients regarding their 401K accounts.
Customer Experience Specialist
ComPsych
Remote, Tx
05.2023 - 05.2024
- Facilitated support for employees, employers, and medical staff regarding FMLA and qualifying job protection benefits.
- Established quality assurance measures to ensure service consistency.
- Created customer service policies and procedures to optimize overall customer experience.
Customer Service Representative
Spherion
Remote, Tx
10.2022 - 04.2023
- Working with members of Superior Health Plan to provide them with access and information on their insurance coverage.
- Maintained up-to-date knowledge of products and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
TaskUs
Remote, Tx
06.2021 - 09.2022
- Assisting customers in the Spanx brand with ordering, reshipping, billing, delivery and clothing inquiries.
- Processed customer orders and managed account information accurately.
- Handled complaints and provided solutions to enhance customer satisfaction.
- Maintained knowledge of products offered.
Customer Service Representative
Teleperformance
Remote, Tx
06.2020 - 06.2021
- Informed customers about billing procedures, process payments and provided payment options
- Worked with customers to find the best solutions to their issues.
Customer Service Representative
Answer One
Edinburg, TX
08.2019 - 06.2020
- Managed high-call volumes while providing exceptional customer service.
- Documented customer inquiries and concerns accurately in real-time.
- Collaborated with team members to enhance service protocols.
- Maintained confidentiality of sensitive information at all times.
Customer Service Rep
TTech
McAllen, TX
09.2018 - 08.2019
- Assist customers with service needs (banking)
Customer Service Representative
Spectrum
02.2018 - 08.2018
- Assist with Spectrum/Charter service needs.
- Processed customer orders and managed account information accurately.
- Handled complaints and provided solutions to enhance customer satisfaction.
- Maintained up-to-date knowledge of products and services offered.
Customer Service Representative
Teleperformance
10.2016 - 02.2018
- Assisted customers with service needs for Xbox/Microsoft.
Night Stocker
Walmart
McAllen, TX
06.2016 - 10.2016
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stamp, attach, or change price tags on merchandise, referring to price list
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Customer Data Entry
Maximus
Edinburg, TX
11.2014 - 05.2016
- Assisted Clients with: Case Information, Approvals, Denials & Pending Information, Reschedules, Appeals, and Complaints.
- Maintained data accuracy through regular audits of entry records.
- Developed and implemented efficient data entry procedures for improved workflow.
- Utilized advanced spreadsheet tools to analyze and organize information effectively.
- Assisted in preparing reports based on audited data findings for management review.
- Ensured confidentiality of sensitive information during the auditing process.
- Updated existing files with new information as needed.
Appliance Specialist
Home Depot
McAllen, TX
04.2012 - 11.2014
- Assisted customers with appliance information and product knowledge
- Placed orders for customer and scheduled for delivery services
- Processed payments for purchase orders, warrantees, and services
- Proficient in other departments such as: Paint, Flooring, Millworks, Tool Rental, Cashier, and Kitchen & Bath.
Customer Service Rep
Pizza Hut
McAllen, TX
02.2011 - 11.2011
- Prepare pizzas, breads and other pastas as requested by customers Prepare dough by kneading and stretching as required for orders
Customer Service Representative
Convergys Inbound Call Center
Pharr, TX
07.2010 - 02.2011
- Assisted customers by providing technical support and programming equipment
- Assisted customers with billing information and contractual details Placed equipment orders for customers Informed customers of current promotion and discount information
Education
High School Diploma -
McAllen High School
McAllen, TX01.2010
Skills
- Data Entry
- Customer Service
- Bilingual
- Customer Care
- Technical Support
- 401K management
- Data entry and reporting
Certification
CompTIA A+, 05/01/10, Present
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
401K Specialist
Voya Financial
05.2024 - Current
Customer Experience Specialist
ComPsych
05.2023 - 05.2024
Customer Service Representative
Spherion
10.2022 - 04.2023
Customer Service Representative
TaskUs
06.2021 - 09.2022
Customer Service Representative
Teleperformance
06.2020 - 06.2021
Customer Service Representative
Answer One
08.2019 - 06.2020
Customer Service Rep
TTech
09.2018 - 08.2019
Customer Service Representative
Spectrum
02.2018 - 08.2018
Customer Service Representative
Teleperformance
10.2016 - 02.2018
Night Stocker
Walmart
06.2016 - 10.2016
Customer Data Entry
Maximus
11.2014 - 05.2016
Appliance Specialist
Home Depot
04.2012 - 11.2014
Customer Service Rep
Pizza Hut
02.2011 - 11.2011
Customer Service Representative
Convergys Inbound Call Center
07.2010 - 02.2011
High School Diploma -
McAllen High School
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