Melodie Torres
Kearny,NJ
Summary
Proficient in data entry and multitasking, I excel in safeguarding client accounts and resolving complex issues effectively. I promote team collaboration while ensuring confidentiality, communicating effectively, and upholding standards.
Overview
7
7
years of professional experience
Work History
Participant Services
Slavic401k
Boca Raton, FL
01.2023 - Current
- Addressed concerns and developed solutions
- Administrative assistant , accurately notating the the interaction and collaborating with different departments to organize the workflow
- Understanding the importance of cyber security
- Multitasking between phone calls and emails
- Maintaining a front-line of protecting a client’s account
Customer Service Representative
Allied Beverage Group
Elizabeth, NJ
10.2021 - 01.2023
- Adhering to Alcohol Beverage Control (ABC) guidelines for processing invoices
- Collaborating with various departments
- Resolving customer inquiries through phone and email communication
- Acquiring comprehensive knowledge of products, incentives, and policies
- Handling order requests via phone and email
Facility Manager
Safeguard Self Storage
Elizabeth, New Jersey
05.2018 - 10.2021
- Making incoming and outgoing phone calls to clients
- Maintaining inventory of supplies and storage units
- Provided comprehensive information on safety rules, guidelines, and financial responsibilities
- Updated documents to reflect current, past-due, and previous accounts
- Prioritized COVID-19 safety protocols in accordance with CDC, state, and federal guidelines
Education
St. Mary’s of The Assumption High School
Elizabeth, New Jersey2009
Skills
- Data entry
- Phone etiquette
- Multi-tasking
- Maintaining confidentiality
- Team collaboration
- Office software proficiency
- Inventory management
- Basic Spanish Proficiency
Timeline
Participant Services
Slavic401k
01.2023 - Current
Customer Service Representative
Allied Beverage Group
10.2021 - 01.2023
Facility Manager
Safeguard Self Storage
05.2018 - 10.2021
St. Mary’s of The Assumption High School