Melody Ann Neil
Martinsburg,United States
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
MSA
VA Medical Center
Martinsburg, United States
08.2021 - Current
- Scheduling: Schedule, cancel, and reschedule appointments and consults
- Patient care: Interact with veterans and caregivers to prioritize calls and schedule appointments
- Patient information: Verify and update patient demographics and insurance information
- Transfers: Process transfers to other VA facilities or private hospitals
- Eligibility: Perform basic eligibility, co-pays, and preauthorization requirements
- Communication: Communicate with physicians, case managers, and other allied health professional staff
- Customer service: Provide customer service to patients, co-workers, and the public
- Records management: Manage records
- Clinic needs: Help determine a clinic's daily needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
Patient Care Technician
Berkeley Medical Center
Martinsburg, United States
08.2011 - 08.2021
- Patient Care Tech with 7 years of Emergency Room experience
- Performed blood draws on patients, obtained vitals for patients, set up suture trays, and lumbar puncture trays
- Worked with patients to dress/undress them to place them in hospital required garments
- Worked with patients to get them connected with the cardiac monitor, assisted medical staff and physicians with abscess drains, performed EKG’S, transported patients to testing and to the appropriate floors for admission
- Performed safety rounds every hour to monitor patient well-being and health
- Monitored through on-to-ones in the psych unit, observing their safety
- Extensive years (4) of medical surge experience as a patient care tech
- 1 year working on the telemetry unit
- Performed bed baths, fed patients, performed finger stick testing, ambulated patients, performed safety rounds, made follow up appointments, answered phone calls, took messages for nurse’s, and took messages from doctors
- Identified the needs of patients and performed a range of personal nursing care duties which included feeding, bathing, oral hygiene, nail care, hair care, and related personal hygiene duties
- Application and care of external catheter
- Provided post-mortem care
- Utilized proper body mechanics to move, lift and transfer patients
- Answered patient's calls expediently
- Assisted and/or escorted selected patients by minibus, car, and ambulance to and from hospital and Community Living Centers, etc
- Assisted patients in use of ADL devices
- Provided indwelling catheter care according to procedure
- Assisted with orientation of new patients to the unit and inspected their personal belonging
- Supervisor: Amy running (304 264 1000)- Okay to contact this Supervisor: Yes
- Collaborated with interdisciplinary teams to provide comprehensive care services.
Education
High school diploma or equivalent - general studies
Penn Foster
Martinsburg, WV, United States02.2021
Skills
- Health Technician
- Residential Environment Safety Conscious
- Technical Skills
- MS Office Suite
- Documentation
- Medical Records
- Collaborative Communication Skill
- Customer service
- Interpersonal communication
- Team collaboration
- Critical thinking
- Data management
Federal Status
Current Federal Employee- VA Medical Center Martinsburg, WV
Timeline
MSA
VA Medical Center
08.2021 - Current
Patient Care Technician
Berkeley Medical Center
08.2011 - 08.2021
High school diploma or equivalent - general studies
Penn Foster