Nicole Andrews
San Antonio,TX
Summary
Highly motivated individual with over 20 years of customer service experience. Passionate about delivering excellent customer service and skilled in coordinating, planning, and supporting daily operations and administrative functions. Seeking to leverage these abilities in a forward-thinking company.
Overview
26
26
years of professional experience
Work History
MSA
BAMC-Fort Sam Houston
11.2022 - Current
- My role as an MSA is responsible for answering the phones, greeting patients and their family members, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying providers' orders in accordance with VHA national scheduling guidelines, and operating computerized programs in order to modify and retrieve sensitive medical and patient information.
Sr. Technical Specialist
Medtronic Diabetes- San Antonio, Texas
San Antonio, Texas
12.2010 - 05.2021
- Provided customer service and technical support for pump, sensor device, and Carelink support.
- Ensured compliance with relevant laws, regulations, and policies during the implementation of new systems.
- Monitored system performance and identified areas for improvement or optimization.
- Managed multiple projects simultaneously while adhering to deadlines set by management.
Phone Banker
Wells Fargo
San Antonio, Texas
06.2010 - 12.2010
- Assists customers with daily transactions and closing accounts
- Managed incoming calls exclusively.
- Provided product information to customers in order to facilitate their decision-making process.
- Ensured compliance with applicable laws, regulations, policies and procedures related to banking services.
Human Resource Assistant
Transcom North America
San Antonio, TX
09.2009 - 06.2010
- Demonstrated skills in various HR functions such as data entry, recruitment coordination, electronic filing systems, multi-line phone handling, copy-making abilities, and facilitating onboarding sessions for new employees.
- Monitored and organized applicant data through spreadsheet tracking, ensuring a streamlined process.
- Successfully resolved customer queries and technical problems through phone-based support, ensuring prompt resolution of internet issues and addressing concerns arising from phone line or cable company services for clients based in North America.
Mobility Consultant
The Scooter Store- New Braunfels, Texas
New Braunfels, Texas
09.2007 - 08.2009
- Ensured quality customer interviews were conducted for evaluating compliance with pre-qualification criteria based on Medicare guidelines.
- Delivered high levels of customer satisfaction while achieving goals
- Accomplished monthly performance targets consistently.
Customer Service Rep
Redcats-San Antonio
San Antonio
10.2005 - 03.2007
- Provided effective telephone support to customers, assisting them in placing orders for merchandise featured in magazines
- Offered assistance to customers in resolving issues with lost shipments, facilitating reorder and replacement processes.
Data Entry Clerk
City of San Antonio
San Antonio
08.2000 - 08.2001
- Would do data entry for all intake on a picked up or a stray animal that the dog catchers pickup on their daily routes
- Would also do the data entry for the cruelty reports that were done by a special investigator
- Responsibilities would also include time management skills, the ability to juggle multiple projects, being familiar with office equipment such as copiers, computers, fax machines and printers.
Cashier
Kmart
San Antonio, Tx
02.1999 - 07.2000
- Managed customer payments and ensured correct change was given
- Ensured accurate financial transactions by reconciling tills daily
- Demonstrated expertise in handling diverse types of payment methods
- Executed cashier responsibilities with accuracy and efficiency by handling transactions for items like cashier checks, money orders, postage stamps and lottery tickets as well as maintaining the cash register tape.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Skills
- Coordinating
- Planning
- Supporting daily operations
- Administrative functions
- Answering phones
- Greeting patients and their family members
- Relaying messages
- Operating computerized programs
- Modifying and retrieving sensitive medical and patient information
- Providing customer service
- Providing technical support
- Documenting customer feedback
- Assisting customers with daily transactions
- Closing accounts
- Data entry
- Recruiting
- Creating electronic files
- Answering multi-phone line
- Making copies
- Conducting new hire training classes
- Troubleshooting internet problems
- Conducting quality customer interviews
- Ensuring customer satisfaction
- Receiving inbound customer service calls
- Placing orders for merchandise
- Assisting customers with lost shipments
- Data entry for animal intake and cruelty reports
- Time management
- Juggling multiple projects
- Familiarity with office equipment
- Cash handling
- Balancing tills
Timeline
MSA
BAMC-Fort Sam Houston
11.2022 - Current
Sr. Technical Specialist
Medtronic Diabetes- San Antonio, Texas
12.2010 - 05.2021
Phone Banker
Wells Fargo
06.2010 - 12.2010
Human Resource Assistant
Transcom North America
09.2009 - 06.2010
Mobility Consultant
The Scooter Store- New Braunfels, Texas
09.2007 - 08.2009
Customer Service Rep
Redcats-San Antonio
10.2005 - 03.2007
Data Entry Clerk
City of San Antonio
08.2000 - 08.2001
Cashier
Kmart
02.1999 - 07.2000
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