Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Clune

Olean,NY

Summary

A dynamic retail professional with proven expertise in customer service and cash handling accuracy, demonstrated through impactful roles at Dollar General and other leading retailers. Excelled in enhancing customer satisfaction and loyalty, while mentoring staff and managing financial transactions with utmost precision. Skilled in store maintenance and fostering positive customer relationships, significantly contributing to sales growth and operational efficiency.

Overview

6
6
years of professional experience

Work History

Key Holder/Retail Sales Associate

Dollar General
01.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Sub Artist

SUBWAY®Restaurants
11.2022 - 01.2024
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Recovery Associate

Bj's Wholesale Club
01.2022 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Marshalls
08.2018 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Applied Science -

Jamestown Community Collage
Olean, NY

High School Diploma -

Portville Central School
Portville
06-2018

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance

Timeline

Key Holder/Retail Sales Associate

Dollar General
01.2024 - Current

Sub Artist

SUBWAY®Restaurants
11.2022 - 01.2024

Recovery Associate

Bj's Wholesale Club
01.2022 - 04.2022

Sales Associate

Marshalls
08.2018 - 11.2018

Associate of Applied Science -

Jamestown Community Collage

High School Diploma -

Portville Central School

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Melody Clune