Melody Contreras
Los Angeles,CA
Summary
Dynamic professional with extensive experience at Levy Restaurants, excelling in team building and project management. Proven track record in enhancing service delivery and operational efficiency. Skilled in customer service and critical thinking, I effectively trained staff and implemented process improvements, fostering a culture of excellence and satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Lead
Levy Restaurants
09.2025 - Current
- Coordinated daily operations, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Mentored junior team members, fostering professional growth and skill development.
- Participated in training programs to continuously expand knowledge base and stay current on industry trends and best practices.
- Managed daily operations, ensuring smooth workflows and timely task completion.
Concessions Worker
Levy Restaurants
03.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of concession stands to enhance customer experience.
- Assisted in inventory management, ensuring stock levels met operational demands.
- Provided prompt and courteous service, resolving customer inquiries and complaints effectively.
- Trained new staff on food safety protocols and operational procedures to ensure compliance.
- Collaborated with team members to optimize workflow during peak event hours.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Responded to customer complaints to help resolve issues.
Server
Convention Center
11.2023 - 02.2024
- Delivered exceptional dining experiences through attentive service and effective communication with guests.
- Collaborated with kitchen staff to ensure timely and accurate food service during events.
- Set up banquet spaces according to event specifications, maintaining high standards of presentation.
- Monitored guest needs throughout events, promptly addressing requests to enhance satisfaction.
Education
Associate of Science -
Pasadena City College
Pasadena, California, CA06-2027
High School Diploma -
Eagle Rock Jr./Sr. High School
Los Angeles, CA06-2023
Skills
- Team building
- Project Management
- Organization
- Public Relations
- Public Speaking & presentations
- Customer Service
Timeline
Assistant Lead
Levy Restaurants
09.2025 - Current
Server
Convention Center
11.2023 - 02.2024
Concessions Worker
Levy Restaurants
03.2023 - Current
Associate of Science -
Pasadena City College
High School Diploma -
Eagle Rock Jr./Sr. High School