Summary
Overview
Work History
Education
Skills
Timeline
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Melody Ferland

Swanton,VT

Summary

Passionate, dedicated scheduling coordinator with 10 years with a strong desire to obtain a position working with young people in preparing them for academic/social success. Proven track record creating and managing client and field staff schedules enhancing overall efficiency and optimizing workflow. Adept at handling confidential information and ensuring seamless operations.



Overview

10
10
years of professional experience

Work History

Scheduling Coordinator

Franklin County Home Health
11.2013 - 06.2023
  • Developed strong working relationships with clients and field staff.
  • Provided orientation training on agency policies. boundaries, and HIPPA. Ensured training was adhered to .
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Created complaint documentation for clients and staff and forwarded to appropriate office for resolution.

Education

High School Diploma -

Bellows Free Academy
Saint Albans, VT

Skills

  • Organization, Collaborator, Lifelong learner
  • Problem solving, Intuitive, Time management
  • Adaptability, Communication ,Strong computer skills,

Timeline

Scheduling Coordinator

Franklin County Home Health
11.2013 - 06.2023

High School Diploma -

Bellows Free Academy

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Melody Ferland