Melody Fortin
Roswell,GA
Summary
Accomplished Director of Client Services at North Fulton Community Charities, adept in managing over 200 volunteers weekly and enhancing customer satisfaction through continuous improvement and innovation. Excelled in cultivating a positive team culture and fostering professional development, demonstrating exceptional leadership and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Director of Client Services Pantry
North Fulton Community Charities
07.2013 - 10.2024
Managed 200 plus volunteers on a weekly basis.
- Evaluated customer feedback to identify areas for improvement and implemented necessary changes to enhance service quality.
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Cultivated a positive team culture by recognizing employee achievements, providing constructive feedback, and fostering professional development opportunities.
Education
Bachelor of Science - Management And Communication
Northern Michigan University
Marquette, MISkills
- Customer Satisfaction
- Client Relationships
- Recruiting and Hiring
- Brand Awareness
- Relationship Management
- Cross-functional coordination
- Time management skills
- Persuasive speaking skills
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Relationship Building
- Customer Relations
- Team building
- Professional and Courteous
- Task Prioritization
- Work Planning and Prioritization
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Relationship Management
- Conflict Resolution
- Hiring and Training
- Training and Development
- Operations Management
- Goal Setting
- Good Judgment
- Interpersonal Communication
- Quality Control
- Documentation And Reporting
- Strategic Planning
- Negotiation and Conflict Resolution
- Schedule Management
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Performance Management
- Onboarding and Orientation
- Process Improvement
Timeline
Director of Client Services Pantry
North Fulton Community Charities
07.2013 - 10.2024
Bachelor of Science - Management And Communication
Northern Michigan University
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