Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Melody Gibbs

Wilmington,DE

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer/client a positive and memorable experience. I am hardworking and reliable with strong ability in customer service, highly organized, proactive and punctual with a team-oriented mentality. Last but not least i am also highly-motivated with a desire to take on new challenges i have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Lyft

Lyft
Philadelphia, PA
04.2018 - Current
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Provided great customer service and communication skills

  • Appeared at designated appointments according to schedule.
  • Responded promptly to customer requests or complaints regarding service issues.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Followed safety regulations and state laws governing vehicle operation.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested.
  • Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.

Sales Associate

Beauty View
Wilmington, DE
12.2016 - 07.2017
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.

Retail Sales Associate

Payless Shoe source
Newark, DE
04.2013 - 09.2016
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Greeted customers to determine wants or needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Retail Sales Associate

Laila Rowe
Newark, DE
11.2012 - 02.2013
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Organized displays to attract customers and promote sales.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

High School Diploma -

Newark High School
Newark, DE
06.2013

Skills

  • Organizational Skills
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Calm Under Pressure
  • Customer Service
  • Time Management
  • Analytical and Critical Thinking
  • Active Listening
  • Positive and Professional
  • POS System Operations
  • Interpersonal and Written Communication
  • Teamwork and Collaboration
  • Sales Goals Attainment
  • Relationship Building
  • Product Knowledge
  • Policy and Procedure Adherence

Timeline

Lyft

Lyft
04.2018 - Current

Sales Associate

Beauty View
12.2016 - 07.2017

Retail Sales Associate

Payless Shoe source
04.2013 - 09.2016

Retail Sales Associate

Laila Rowe
11.2012 - 02.2013

High School Diploma -

Newark High School

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Melody Gibbs