Melody Hancock
Smyrna,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Billing Representative and PC Technician II with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
7
7
years of professional experience
Work History
Billing Specialist
PathGroup
07.2023 - Current
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Ensured compliance with regulatory requirements, diligently researching and staying up to date on industry standards.
- Researched and resolved billing discrepancies to enable accurate billing
Data Technician 2
Sim’s Lifecycle Services
08.2022 - 05.2023
- Corrected data entry errors to prevent later issues such as duplication
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them using Microsoft excel
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Tested and reprogrammed memory devices extracted from servers
- Carefully inspected and quality audited memory devices, scanning QR codes and recorded data in excel spreadsheet.
- Prepared memory devices for shipments to Fortune 500 company (client)
Accounts Receivable/Payment Poster
TOA, TENNESSE ORTHOPEDIC ALLIANCE
08.2021 - 12.2021
- Advise customers of necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts, using computers and variety of automated systems.
- Achieved productivity of 150 claims and handled 40-50 outbound calls daily.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Accurately posted payments and adjustments both electronically and manually
Medical Biller Account Specialist
DCI, DIALYSIS CLINIC, INC
11.2020 - 08.2021
- Answered customer questions regarding problems with their accounts.
- Recorded information about financial status of customers and status of collection efforts.
- Received payments and post amounts paid to 80-100 customer accounts.
Patient Account and billing Specialist
INSIGHT GLOBAL, PATHGROUP
01.2019 - 03.2020
- Operate computers programmed with accounting software to record, store, and analyze information
- Match order forms with invoices, and record the necessary information
- Record information about financial status of customers and status of collection efforts.
Billing and Account Representative
VERUS HEALTHCARE
03.2017 - 01.2019
- Protected the security of medical records to ensure that confidentiality is maintained.
- Posted medical insurance billings.
- Reviewed records for completeness, accuracy, and compliance with regulations.
Education
Certification - Massage Therapy
Georgia Career Institute
Murfreesboro, TN03.2024
Diploma - Medical Billing and Coding
BRIGHTWOOD COLLEGE
NASHVILLE, TN12.2016
Skills
- Claims Processing
- Audit Procedures
- Patient Account Management
- Data Recovery
- Software Configuration
- Hardware Upgrades
- Computer Assembly
- Customer Service
- Functionality Testing
- Attention to Detail
- Problem Diagnostics
- Equipment Programming
Affiliations
- Guest service ministry.
Timeline
Billing Specialist
PathGroup
07.2023 - Current
Data Technician 2
Sim’s Lifecycle Services
08.2022 - 05.2023
Accounts Receivable/Payment Poster
TOA, TENNESSE ORTHOPEDIC ALLIANCE
08.2021 - 12.2021
Medical Biller Account Specialist
DCI, DIALYSIS CLINIC, INC
11.2020 - 08.2021
Patient Account and billing Specialist
INSIGHT GLOBAL, PATHGROUP
01.2019 - 03.2020
Billing and Account Representative
VERUS HEALTHCARE
03.2017 - 01.2019
Certification - Massage Therapy
Georgia Career Institute
Diploma - Medical Billing and Coding
BRIGHTWOOD COLLEGE