Melody Hayes
Strang,OK
Summary
Dynamic Shift Leader with a proven track record at Loves Travel Stop & Country Store, excelling in team leadership and customer service. Expert in cash handling and problem-solving, I significantly enhanced customer satisfaction and fostered a cohesive workplace culture through effective communication and team motivation. Reliable Shift Leader with 2 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Deli Host
Loves Travel Stop & Country Store
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Shift Leader
Loves Travel Stop & Country Store
11.2021 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Adair High School
Adair, OK05.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Team Supervision
- Role Modeling
- Daily workflows
Timeline
Deli Host
Loves Travel Stop & Country Store
05.2024 - Current
Shift Leader
Loves Travel Stop & Country Store
11.2021 - 05.2024
High School Diploma -
Adair High School
Similar Profiles
Joslyn FranklinJoslyn Franklin
Sales Associate at Loves Travel Stop & Country StoreSales Associate at Loves Travel Stop & Country Store
Donna ChoateDonna Choate
Cashier /del at Loves Travel Stop & Country StoreCashier /del at Loves Travel Stop & Country Store
Mariela EsquivelMariela Esquivel
Customer Service Cashier at Loves Travel Stop & Country StoreCustomer Service Cashier at Loves Travel Stop & Country Store