Melody Hollin-Moncel
Indianapolis,IN
Summary
Dedicated customer service representative with strong case management and conflict resolution skills. Committed to ensuring regulatory compliance and accurate documentation while providing exceptional support to clients.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
ANTHEM Health Services
Indianapolis, Indiana
08.2022 - Current
- Assisted clients in understanding health plan options and benefits.
- Resolved customer inquiries via phone and chat effectively.
- Documented customer interactions in the case management system promptly.
- Educated customers about claim procedures and required documentation.
- Managed escalated issues with empathy and professionalism consistently.
- Ensured compliance with healthcare regulations during client interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Shipping and Receiving Clerk
Toyota Material Handling
Columbus, Indiana
07.2018 - 07.2022
- Processed incoming shipments and verified accuracy of items received.
- Organized inventory in the warehouse for efficient retrieval.
- Operated forklifts and pallet jacks to move materials safely.
- Inspected outgoing shipments for quality and completeness before dispatch.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Organized deliveries by sorting and stocking receivables
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
Education
High School Diploma -
Bethel School
Columbus, IN05-1985
Skills
- Case management
- Health plan education
- Customer relationship management
- Regulatory compliance
- Documentation accuracy
- Conflict resolution
Timeline
Customer Service Representative
ANTHEM Health Services
08.2022 - Current
Shipping and Receiving Clerk
Toyota Material Handling
07.2018 - 07.2022
High School Diploma -
Bethel School