Melody Islas
San Antonio,Texas
Summary
Trust & Safety professional with 6 years of experience in content moderation, policy enforcement, and risk assessment. Proven top performer with a strong track record in accuracy, efficiency, and decision-making. Skilled in handling sensitive content, adapting to evolving policies, and promoting safe, inclusive online spaces.
Overview
7
7
years of professional experience
Work History
Trust and Safety Agent
Apex Systems
10.2022 - Current
- Implemented SEO strategies to optimize web content for search engines.
- Assesed and identified policy improvment oppertunities and provided feedback to our stakeholders.
- Helped facilitate weekly meetings to review audited data and reccomend solutions to area of opportunities, grey areas and outliners.
- Assisited in direct live queue training of new hires.
- Review user generated content ( Video, image, voice and chat ).
Fraud Agent
EBay Inc
07.2022 - 09.2022
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Content Moderation
TaskUs
09.2018 - 07.2022
- Review user generated content ( Video, images, text and chat ).
- Assist with the training in new hires.
- Create emphasis on child safety and escalated CSAM to appropriate Authoritites for further assessment.
- Assessed and identified policy improvement opportunities while providing feedback to clients.
Education
Cosmetology License - Cosmetology
Ogle School
TX06-2016
High School Diploma -
Thomas Edison High School
San Antonio, TX06-2014
Skills
- Content Policy Enforcement
- Risk Assessment & Escalation
- Quality Assurance (QA)
- Emotional Resilience & Wellbeing Management
- Cultural sensitivity and awareness
- Adaptability in fast-paced environments
- Ethical decision-making
- Team collaboration and support
- Time management and task prioritization
- Conflict resolution and de-escalation skills
Timeline
Trust and Safety Agent
Apex Systems
10.2022 - Current
Fraud Agent
EBay Inc
07.2022 - 09.2022
Content Moderation
TaskUs
09.2018 - 07.2022
Cosmetology License - Cosmetology
Ogle School
High School Diploma -
Thomas Edison High School
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