Christopher Avila
Apex Systems
San Antonio,TX
7
years of professional experience
Highly organized and adept at managing multiple priorities, ensuring accuracy and efficiency in all tasks. Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Work History
Sr. Trust and Safety Agent
2 Years 5 Months- Provided subject matter expertise on policies, workflows, and procedures.: In-depth knowledge of policies, workflows and procedures. Ability to interpret and implement existing and new policies.
- Completion of 100s of customer appeals, brand and product reviews per day.
- Improved Internal Compliance: Fosters a culture of accountability and adherence to quality standards.
- Project Management: Managed and completed multiple projects concurrently, prioritizing tasks to meet all SLA deadlines.
- Team Collaboration: Provides input for weekly sync meetings, leads occasional shadowing sessions.
- Provide appeal support through Salesforce, email and chat systems.
Trust and Safety Agent
1 Year 2 Months- Protects Vulnerable Users: Safeguards children and other at-risk individuals from harmful content.
- Enhanced User Experience: Creates a more positive and enjoyable gaming environment by moderating text, video and audio content. Can handle various workflows and process up to 1500 items per week.
- Increased Compliance with Regulations: Ensures that the platform meets legal and industry standards.
- Improved Decision-Making: Provides a solid foundation for making informed judgments on content and user behavior.
Content Moderator
3 Years 2 Months- Improved Content Moderation Accuracy: Understanding context prevents misinterpretations and ensures accurate policy application.
- Enhanced Decision-Making: Provides a broader perspective for nuanced content judgments.
- Maintained Brand Reputation: Protects the company's image and avoids negative publicity.
- Increased Operational Efficiency: Streamlines workflows and reduces errors.
Education
High School Diploma
Skills
Industry Skills- Content Moderation
Data annotation
Client services
Policy Development
Detail-oriented
Organization
Software - Salesforce
Microsoft 365
Google Suite
AWS
Parsec
C++
Godot
GDScript
Blender
Policy enforcement
Typing Speed: 60 wpm
Soft skills - Decision making
Problem Solving
Adaptability
teamwork
collaboration
Time management
Multitasking
Investigation
Timeline
Sr. Trust and Safety Agent
Apex Systems
03.2024 - CurrentRead More
Trust and Safety Agent
Apex Systems
01.2023 - 03.2024Read More
Content Moderator
TaskUs
03.2019 - 05.2022Read More
Warren High
High School Diploma
Read More