MELODY KAYE
Pompano Beach,FL
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
10
10
years of professional experience
Work History
Program Director
NAMI Broward County
Plantation, FL
01.2018 - Current
- Establish new partnerships with local businesses and agencies
- Identified risks and developed mitigation plans.
- Oversaw team of 50 personnel focused on programs, outreach and community.
- Develop new and existing programs and ensure compliance with agency fidelity and policies
- Identified costs involved for programs and facilitate tasks to keep in line with departmental budget.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Program Manager
NAMI Broward County
Plantation, FL
02.2019 - 02.2020
- Daily program management
- Onboarded new employees with training and new hire documentation.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Interacted with customers and clients to identify business needs and requirements.
- Manage program's budget, staff, and volunteers
- Manage risks and issues and take corrective actions
- Coordinate projects and their interdependencies
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Program Coordinator
NAMI Broward County
Plantation, FL
02.2018 - 02.2019
- Monitor implementation of program policies and practices
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Work to keep programs on schedule, within stated budgets and functioning smoothly
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Assisted with community resources for healthcare and mental health.
Marriage and Family Therapy Intern
Broward Outreach Centers
, FL
01.2016 - 01.2017
- Provide individual therapy focused on trauma, substance abuse, and mental health
- Host relapse prevention psycho-educational groups of 20
- Conducted intake and assessments to formulate treatment plan and manage client records.
- Prepare client record including bio-psycho-social assessment, and evaluation report
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
Teacher's Aide
Calvary Christian Academy
FT. Lauderdale, FL
01.2014 - 01.2016
- Supported student learning objectives through personalized and small group assistance.
- Promoted physical, mental and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
Masters of Marriage and Family Therapy - Human Services
Nova Southeastern University
Fort Lauderdale, FL06.2017
Bachelor of Science - Religious Studies
Religion Liberty University
Lynchburg, VA07.2014
Skills
- Development and Management
- Strong Organizational Skills
- Problem-Solving
- Critical Thinking
- Excellent Interpersonal Communication
- Time Management
- Working knowledge of Microsoft Office
- Customer Service
- Customer Needs Assessments
- Budget Recommendation
- Team Leadership
- Staff Hiring and Evaluations
- Scheduling and Coordinating
- Public Speaking
Timeline
Program Manager
NAMI Broward County
02.2019 - 02.2020
Program Coordinator
NAMI Broward County
02.2018 - 02.2019
Program Director
NAMI Broward County
01.2018 - Current
Marriage and Family Therapy Intern
Broward Outreach Centers
01.2016 - 01.2017
Teacher's Aide
Calvary Christian Academy
01.2014 - 01.2016
Masters of Marriage and Family Therapy - Human Services
Nova Southeastern University
Bachelor of Science - Religious Studies
Religion Liberty University
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