Melody Maddox
Dothan,AL
Summary
Capable Contract Manager with extensive background overseeing contracts for Specialty GPO including ION, Oncology Supply, Besse Medical, and government contracts such as 340B. Handles routine paperwork, disputes and contract administration with organized approach.
Overview
16
16
years of professional experience
Work History
Director-Contracts and Pricing
Cencora
06.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Senior Contracts Manager
Amerisource Bergen Drug
06.2022 - 06.2024
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
- Developed a new team on finding issues and resolving disputes with our GPO and manufacturing partners
Contracts Manager I
Oncology Supply
09.2015 - 06.2022
- Tracked contracts for management and issued regular tracking reports covering current status and renewals
- Managed, supervised and controlled execution of contracts between Specialty GPO including ION, Oncology Supply, and 340B
- Trained and developed processes for tracking new customer on boards to prevent customers missing out on opportunities
- Developed templates for pricing changes that are still being used to update customer rates for customers below standard logic anytime there is a price change on these contracts
- Continuously worked with the IT team to develop new reports that help the contracts, chargebacks, and Specialty GPO perform as a cohesive unit
Contracts Supervisor
Oncology Supply
06.2012 - 09.2015
- Supervised a team of 6 to accurately load, manage, and execute all chargeback contracts serviced by Oncology Supply
Pricing Team Analyst
Oncology Supply
05.2011 - 06.2012
- Analyzed price change data to help gain profit for Oncology Supply
- Loaded and checked behind other team members all price changes that came into Oncology Supply
- Loaded new products using a standard pricing logic set forth by management
- Worked with the sales team on deviated price request as submitted by the customer
- Developed reporting needs with IT to help both the contracts and pricing team check price changes
Contracts Coordinator
Oncology Supply
09.2008 - 05.2011
- Worked EDI IBA changes daily ensuring data was loaded accurately
- Worked EDI CBA changes daily ensuring data was loaded accurately
- Created a method for tier changes that drastically cut down on the time it takes to make these changes for multiple customers
- Maintained over a 98.8% accuracy rate for my entire first year with Oncology Supply being the first one on the team to ever have that record
- Assigned JNJ as my manufacturer
- Worked with JNJ on roster loads to ensure customers were loaded in a timely manner
Education
No Degree - History
Troy University
Troy, ALHigh School Diploma -
Escambia County High School
Atmore, AL05.1999
Skills
- Critical Thinking
- Team Relationships
- Confidentiality Agreements
- Staff Training
- Employee Performance Reviews
- Operational Efficiency
- Process Improvement Initiatives
- Project Planning
- Financial Analysis
- Customer Accounts Management
- Relationship building
- Verbal and written communication
Accomplishments
- Supervised team of 6 staff members.
- POP (Pursuit of Purpose) Winner 2022
- Vision Award Nominee 2016
- First member of the Oncology Supply contracts team to have an accuracy rating over 98.8% for the entire year.
Pop-Pursuit of Purpose 2021
Recevied the POP award in 2021 for innovative thinking and bulding customer relationships with both manufacturers and specialty healthcare clinics.
Timeline
Director-Contracts and Pricing
Cencora
06.2024 - Current
Senior Contracts Manager
Amerisource Bergen Drug
06.2022 - 06.2024
Contracts Manager I
Oncology Supply
09.2015 - 06.2022
Contracts Supervisor
Oncology Supply
06.2012 - 09.2015
Pricing Team Analyst
Oncology Supply
05.2011 - 06.2012
Contracts Coordinator
Oncology Supply
09.2008 - 05.2011
High School Diploma -
Escambia County High School
No Degree - History
Troy University
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