Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joslyn Alexander

Grand Prairie,TX

Summary

Compassionate and reliable Home Health Aide (HHA) with 3+ years of hands-on experience in providing high-quality, in-home patient care. Passionate about supporting individuals with dignity, respect, and attention to their physical and emotional needs.

Also bringing over 4 years of customer service experience in call center environments—skilled in handling high-pressure situations, resolving client concerns, and creating positive customer experiences. Seeking a full-time opportunity where I can continue to make a meaningful impact by combining my caregiving background with strong communication and problem-solving abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PSR - Patient Service Representative

Cencora
Carrollton, TX
07.2024 - Current
  • Serve as the first point of contact for patients, ensuring a smooth and compassionate experience from scheduling to follow-up.
  • Maintain accurate records and assist with patient inquiries, insurance verification, and data entry.
  • Collaborate with healthcare teams to provide seamless support and excellent service.

Caregiver

Assisting Hands Home Care
Mansfield, TX
03.2021 - 07.2024
  • Supported clients with daily living activities, including dressing, grooming, and meal preparation.
  • Encouraged mobility and independence through walking routines and gentle exercises.
  • Built strong relationships with clients and families to foster trust and comfort.
  • Helped maintain accurate care logs and communicated updates to healthcare teams.

HHA/ Home Health Aide (Only Sundays)

New Direction Healthcare
Mansfield, TX
06.2019 - 06.2024
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients’ homes to complete healthcare services and promote continuity.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in logbooks, journals and are plans to accurately document and report patient progress.
  • Developed rapport to create safe and trusting environment for care.
  • Supported families through difficult times by offering emotional support and

Education

High School Diploma -

Richardson High School
Richardson, TX
06-2011

Skills

  • Home Health Care & Patient Assistance
  • Emotional Support & Companionship
  • Customer Service & Problem Resolution
  • Time management and dependability
  • Record Keeping & Documentation
  • Communication & Team Collaboration

Certification

  • Cosmetology license 2011-2012
  • CPR Certification

Timeline

PSR - Patient Service Representative

Cencora
07.2024 - Current

Caregiver

Assisting Hands Home Care
03.2021 - 07.2024

HHA/ Home Health Aide (Only Sundays)

New Direction Healthcare
06.2019 - 06.2024

High School Diploma -

Richardson High School

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