Melody Malpass
Winston Salem,NC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Skilled in POS System Operation and Team Leadership, adept at problem-solving and boosting team motivation. Demonstrates a strong ability to streamline operations, ensuring high levels of customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Leader
Dunkin'
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Developed and implemented new processes and procedures to streamline operations.
Shift Leader
Tropical Smoothie Cafe
10.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Production Worker
Jockey International, Inc
04.2021 - 11.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Crew Member
Dunkin' Donuts
04.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Production Worker
Jockey International, Inc
04.2019 - 04.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Cashier
Harris Teeter Grocery Store
12.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with ease.
Education
High School Diploma -
R.J. Reynolds
Winston-Salem, NC06.2018
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Team motivation
- POS System Operation
- Inventory Counts
- Assigning Work
- Complaint resolution
- Issue Resolution
- Shift Paperwork Completion
- Sales and Upselling
Timeline
Shift Leader
Tropical Smoothie Cafe
10.2022 - 06.2023
Shift Leader
Dunkin'
02.2022 - Current
Production Worker
Jockey International, Inc
04.2021 - 11.2022
Crew Member
Dunkin' Donuts
04.2020 - 04.2021
Production Worker
Jockey International, Inc
04.2019 - 04.2020
Cashier
Harris Teeter Grocery Store
12.2016 - 07.2017
High School Diploma -
R.J. Reynolds