Melody Nyasha Mupoto
Harare
Summary
Dependable housekeeping professional with 6 years of experience providing maintenance services to hospitality and medical industries. Holds self to exacting standards when engaged in cleaning tasks and takes proper care of janitorial equipment. Collaborates with housekeeping team to accomplish tasks effectively.
Overview
8
8
years of professional experience
Work History
Housekeeping supervisor
Sky Hotel
Capetown
11.2021 - Current
- Supervised the day-to-day and long term operations of the Housekeeping and Laundry departments.
- In charge of monitoring the use and replacement of cleaning supplies and guest amenities.
- Responsible for scheduling, and monitoring productivity and payroll.
- Managed the training and development of employees with a focus and emphasis toward maximum employee satisfaction, productivity, and guest satisfaction.
- Supervised and inspected the daily cleaning of the guest rooms, public areas and back of the house.
- Ensured compliance with accident & loss prevention programs, and health/sanitation standards.
Room attendant
Taj Hotel
02.2019 - 03.2021
- Administered cleaning and serving the guest rooms in a timely and organized manner adhering to Hotel standards.
- Assisted guests with luggage storage.
- Reported any rooms unable to be serviced within established time standards to supervisor.
- Ensured to report needs repairs, non-functioning or missing equipment, or room items to a supervisor or others as instructed.
- Maintained linen carts and closets in a neat, clean and orderly manner.
- Ensured security of equipment, keys, and supplies at all times and reported lost and found items immediately to the concerned manager.
- Maintained a productivity level not to exceed minutes per room serviced as per norms.
Gallery Stewardess
Eastgate hotel
10.2017 - 12.2018
- Cleaned and sanitize work areas, equipment, utensils, dishes, or silverware.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Took and recorded temperature of food and food storage areas such as refrigerators and freezers.
- Washed, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Placed food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Portion and wrap the food, or place it directly on plates for service to patrons.
Education
Diploma - tour guiding
Harare polytechnic
Harare09.2023
Diploma - steward in hospitality
HAAC COLLEGE
Capetown03.2019
High School Certificate - undefined
Wadlowe High School
01.2013
Skills
- Computer Literate
- Customer Service
- Stress management
- Leadership
- Budgeting
- Problem solving
- Quality control
- Housekeeping management and supervision
- Performance management
- Decision making
- Training and Development
- Cleaning and sanitization
- Health and Safety Compliance
- Payroll Management
Languages
English
Hobbies and Interests
Gym, Travelling, Cooking
Courses
- Steward In Hospitality
- Diploma in Hospitality
Timeline
Housekeeping supervisor
Sky Hotel
11.2021 - Current
Room attendant
Taj Hotel
02.2019 - 03.2021
Gallery Stewardess
Eastgate hotel
10.2017 - 12.2018
Diploma - tour guiding
Harare polytechnic
Diploma - steward in hospitality
HAAC COLLEGE
High School Certificate - undefined
Wadlowe High School