Melody Owens
Summary
I am a recent graduate with foundational knowledge in Higher Education and hands-on experience gained through academic projects and internships with a proven track record in enhancing customer satisfaction and streamlining administrative processes. I am Skilled in academic counseling and relationship building, adept at ensuring compliance and improving student engagement. I demonstrate strong teamwork, problem-solving, and time-management skills. I am prepared to continue my career within higher education and make meaningful contributions and connections with commitment and drive.
Overview
3
3
years of professional experience
Work History
Student Affairs Clerk
Bishop State Community College
04.2024 - Current
- Reviewed applications and transcripts to verify student eligibility with admissions criteria.
- Greeted and interacted with students to provide information and answer questions relating to admissions.
- Performed secretarial work in maintaining student records and other related procedures of the Office of Admissions and Records.
- Communicates with applicants and students concerning orientation, registration, and enrollment activities and maintains academic history files for applicants, enrollees, and alumni.
- Inputs applications and other data to CRM and personal computers, conducts inquiries relative to enrollment, demographic, financial aid, withdrawals, and other admissions and enrollment functions.
- Maintain old and new student records to ensure integrity and security of academic information.
- Assures that interested persons receive the necessary forms for proper enrollment.
- Prepares official transcript requests and assures that the integrity of student records is not compromised.
- Evaluation of student transcripts and transfer credits.
- Wildcat Ambassador Advisor
- Member of the Financial Aid SAP Appeals committee.
Student Assistant-Admissions
The University of South Alabama
05.2023 - 12.2023
- Provided customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Organized and maintained files, records, and resources.
- Performed clerical tasks such as answering phones and responding to emails in a timely manner.
- Supported administrative staff with data entry tasks, ensuring accuracy in record keeping systems.
South Guide
The University of South Alabama
01.2022 - 05.2023
- Provide campus tours to prospective students and their families.
- Be positive and energetic while working in a high energy work environment while also representing the University in a respectful manner.
- Provide superior customer service while interacting with prospective families on tour.
- Assists with various recruitment events such as USA Day, Transfer USA Day, Southbound Saturdays, and Jaguar game days.
- Assisted with orientation sessions.
- Served as a Team Leader for our Additional Appointments Committee. Together the committee worked to provide students with a personalized experience before or after their campus tour where they were allowed to meet with specific department chairs or instructors in order to enhance their experience while visiting the University.
Education
Bachelor of Arts - Political Science
The University of South Alabama
Mobile, AL12-2023
High School Diploma -
Prattville High School
Mobile, AL05-2019
Skills
- Customer satisfaction
- Relationship building
- Problem-solving
- Compliance requirements
- Academic counseling
- Product knowledge
- Teamwork
- Communication
- CRM expert
- Student Advocate
- Student Engagement
- Record keeping
- Advising and coaching
- Recruitment knowledge
Accomplishments
- I currently serve as the advisor for the Wildcat Ambassadors at Bishop State Community College, guiding and mentoring student leaders as they represent the college in various capacities and foster campus engagement.
- Selected to participate in the ACCS Paths for Success Foundation with the Paskill Agency, a leader in higher education staff development and student experience training.
- Successfully completed a workshop on Student-First Culture and earned a certificate. The training equipped higher education professionals with the knowledge and skills to better support and engage with students from diverse backgrounds and academic needs.
Timeline
Student Affairs Clerk
Bishop State Community College
04.2024 - Current
Student Assistant-Admissions
The University of South Alabama
05.2023 - 12.2023
South Guide
The University of South Alabama
01.2022 - 05.2023
Bachelor of Arts - Political Science
The University of South Alabama
High School Diploma -
Prattville High School
Similar Profiles
Phillip ToolePhillip Toole
SSS Data Assistant at Bishop State Community CollegeSSS Data Assistant at Bishop State Community College
Virginia OttVirginia Ott
Adjunct Professor of Nursing at Farmingdale State College and Nassau Community CollegeAdjunct Professor of Nursing at Farmingdale State College and Nassau Community College
Jillian HamrickJillian Hamrick
Work Study Student at Enterprise State Community CollegeWork Study Student at Enterprise State Community College