Summary
Overview
Work History
Education
Skills
Timeline
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Melody Pike McCain

Roanoke

Summary

With a proven track record at Walmart, I excel in enhancing customer satisfaction and team performance. My expertise in effective communication and inventory management, coupled with a knack for fostering team development and motivation, has significantly contributed to business growth and operational efficiency.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Coach

Walmart 0863
11.2012 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Maintain a clean, safe, and organized store environment to enhance the customer experience.
  • Develop strong working relationships with staff, fostering a positive work environment.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improve customer satisfaction by addressing and resolving complaints promptly.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Manage inventory levels to minimize stockouts while reducing overhead costs.
  • Mentor team associates in their professional development by offering guidance/support in their assigned roles.
  • Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborate with the management team to develop strategic plans for business growth and improvement.
  • Enforce company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increase sales through effective merchandising strategies and targeted promotions.
  • Schedule shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boost employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitate clear communication between employees and upper management through regular meetings and updates.
  • Conduct employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinate with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensure compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Led weekly team meetings to discuss goals and daily tasks.

Front End Zone Manager

Walmart 0733
10.2011 - 11.2012
  • Streamlined workflows by optimizing the layout of the front-end zone for increased efficiency during peak hours.
  • Addressed customer complaints effectively, fostering strong relationships with clients through prompt resolution of issues.
  • Reduced wait times for customers with improved queue management strategies and enhanced POS systems.
  • Developed a high-performing team through ongoing coaching, mentorship, and professional development opportunities.
  • Promoted a positive work culture among employees by recognizing their achievements regularly and providing constructive feedback where necessary.
  • Ensured compliance with company policies in all areas of front-end operations, including pricing accuracy checks, loss prevention measures, and staff conduct.

IMS Associate

Walmart 0863
01.2010 - 10.2011
  • Improved customer satisfaction by addressing and resolving client concerns in a timely manner.
  • Maintained a safe working environment through adherence to company safety policies and procedures, minimizing workplace accidents.
  • Scanned back room merchandise to fill outs on sales floor.
  • Assisted with daily inventory counts.
  • Learned to process claims, how to process hazardous waste, and assisted there when needed.
  • Learned receiving processes and worked side by side with vendors checking in merchandise and trucks.

Cash Office Associate

Walmart 0863
04.2006 - 01.2010
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

Cashier

Walmart 0863
07.2005 - 04.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Hallie Turner Private School
Opelika, AL
05-1996

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Team development
  • Safety awareness
  • Team motivation

Timeline

Coach

Walmart 0863
11.2012 - Current

Front End Zone Manager

Walmart 0733
10.2011 - 11.2012

IMS Associate

Walmart 0863
01.2010 - 10.2011

Cash Office Associate

Walmart 0863
04.2006 - 01.2010

Cashier

Walmart 0863
07.2005 - 04.2006

High School Diploma -

Hallie Turner Private School

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Melody Pike McCain