Melody Reyes
Dallas,TX
Summary
Dynamic and results-oriented luxury retail leader with over a decade of experience in elevating client experiences, driving multimillion-dollar sales, and developing top-performing teams. Trusted by leadership to execute with excellence, coach talent into future leaders, and lead through transformation. Proven success in aligning luxury brand vision with in-store behaviors, delivering both people growth and business results.
Overview
10
10
years of professional experience
Work History
ACTING STORE MANAGER
Louis Vuitton - LVMH
Dallas, TX
03.2025 - Current
- Drove a 7% improvement in YTD sales by implementing strategic business planning, leading a successful presell initiative, and coaching the team daily on goal alignment and service excellence.
- Achieved 100% advocacy rating on Dare to Delight by consistently delivering a refined service approach focusing on personalized service and ensuring a seamless client journey.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
TEAM MANAGER
Louis Vuitton
11.2023 - Current
- Elevated team to 116% of target YTD by embedding accountability, coaching, and partnership in daily floor leadership.
- Led Houston Fashion Show initiative, achieving the highest regional increase to goal through strategic focus and motivational leadership.
- Strengthened client repurchase and cross-sell rates by refining follow-up practices and enhancing storytelling in the selling ceremony.
THE MEN'S STORE MANAGER
Neiman Marcus
07.2021 - 11.2023
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition. Had 100% of my 30 associates pass their productivity scorecard by creating a positive environment of achievement, recognition, and celebration by owning Associate performance management, career development, and coaching, as needed.
- Developed emerging leaders through targeted coaching, career mapping, and by creating stretch opportunities across departments.
- Transformed selling culture by launching a digital clienteling initiative with full team participation—the only store division to achieve this.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
BEAUTY DEPARTMENT MANAGER
Nordstrom
01.2016 - 07.2021
- Delivered top regional results for monthly and year-end performance, consistently ranking #1 for Beauty Event execution and outcomes.
- Led the store’s most successful digital selling department, integrating high-touch service with modern client outreach. Taught digital selling techniques, significantly increasing customer satisfaction ratings.
- Trained and developed 55 associates by supporting and identifying development goals and opportunities.
- Executed and delivered top region results and exceeded goal for each Beauty Event by ensuring team achieved presell and appointment goals.
BEAUTY ASSISTANT MANAGER
Nordstrom
02.2017 - 01.2019
- Led monthly business planning meetings to align the team on sales strategies, goals, and client-focused initiatives.
- Resolved client concerns with urgency and professionalism, maintaining elevated service standards and client satisfaction.
- Created and implemented training modules and process documentation to support staff development and operational consistency.
- Reduced staff turnover by investing in consistent coaching, skill development, and a supportive team culture.
BUSINESS MANAGER
Nordstrom
01.2016 - 02.2017
- Achieved Pacesetter Status as the top-performing seller within the store, consistently exceeding individual sales goals.
- Revitalized a business trending at –25% monthly by driving strategic sales initiatives, resulting in positive comp growth within the first month.
- Closed the year with a 5% year-to-date sales increase, reversing prior downward trends and surpassing performance expectations.
- Led the top-producing counter during key Beauty Events and year-end campaigns, contributing to store-wide success and elevated client engagement.
Education
Bachelor of Arts (B.A.) - Criminology
University of Texas at Dallas
Richardson, TX05.2013
Skills
- Team Building & Talent Development
- High-Touch Customer Experience
- Strategic Business & Client Growth Planning
- Event Driven Business Growth
- Digital Selling & Omnichannel Strategy
- Operational Excellence & Brand Standards
Timeline
ACTING STORE MANAGER
Louis Vuitton - LVMH
03.2025 - Current
TEAM MANAGER
Louis Vuitton
11.2023 - Current
THE MEN'S STORE MANAGER
Neiman Marcus
07.2021 - 11.2023
BEAUTY ASSISTANT MANAGER
Nordstrom
02.2017 - 01.2019
BEAUTY DEPARTMENT MANAGER
Nordstrom
01.2016 - 07.2021
BUSINESS MANAGER
Nordstrom
01.2016 - 02.2017
Bachelor of Arts (B.A.) - Criminology
University of Texas at Dallas